Multiple Choice
Which of the following service interfaces is unable to unable to offer transactions and self-service?
A) Video/DVD
B) Interactive kiosks
C) Online/Internet
D) Telephone IVR
E) None of the above
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q13: One way that organizations can reduce the
Q14: The design of transactional encounters is an
Q15: Providers intentionally use services as the stage
Q16: The majority of customer encounters experienced by
Q17: Experiences are fungible and pricing is typically
Q19: List and describe (2) dimensions of customer
Q20: Which of the following service interfaces has
Q21: List and describe at least (3) characteristics
Q22: Web technology allows business to create self-service
Q23: Service recovery is the ability of an