Managing Perceptions Actually Consists of Three Steps

Multiple Choice

Managing perceptions actually consists of three steps:

A) managing risk management, understanding customer centric services, and addressing business's need for information and content management.
B) understanding IT's need for Self-Actualization Need, addressing IT's need for Esteem, and understanding IT's need for belonging.
C) understanding current perceptions, addressing perceptual problems, and monitoring perceptions on an ongoing basis.
D) understanding the need for more communication, addressing the common need for mutual understanding, and managing common interests and agreed upon expectations.