Multiple Choice
Implementing a new e-business application, such as customer relationship management might involve:
A) Developing a change action plan
B) Assigning selected managers as change sponsors
C) Developing employee change teams
D) All of the choices are correct.
Correct Answer:

Verified
Correct Answer:
Verified
Q17: The business/IT planning process focuses on discovering
Q18: All of the following are actions that
Q19: E-mail, chat systems, discussion groups, and a
Q20: According to the text case, there are
Q21: All of the following are considered competitive
Q23: The resource management component of the business/IT
Q24: A business application planning process includes consideration
Q25: The _ component of the information technology
Q26: New business processes are stored in a
Q27: _ planning involves the setting of objectives