Question 1

The most fundamental information systems in an organization are:

Accepted Answer

A)   office automation systems
B)   decision support systems
C)   functional area information systems
D)   Transaction processing systems
E)   business intelligence systems D

Question 2

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Accepted Answer

A) True 
 B)False  True

Question 3

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Accepted Answer

A) True 
 B)False  True

Question 4

Information systems can be function-specific.

Accepted Answer

A) True 
 B)False

Question 5

ERP systems cannot manage cross departmental processes.

Accepted Answer

A) True 
 B)False

Question 6

Explain how information systems for human resource management support an organization.
Section reference 1: Functional Area Information Systems

Accepted Answer

The answer of Explain how information systems for human resource...

Question 7

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

Accepted Answer

A)   low, repetitive, difficult
B)   high, repetitive, easy
C)   high, different, difficult
D)   low, different, easy
E)   high, different, easy

Question 8

The POM function within an organization monitors the customer sales activity.

Accepted Answer

A) True 
 B)False

Question 9

A company that implements an ERP system must reworking their business processes to meet the procedures established by their ERP systems to gain significant benefits.

Accepted Answer

A) True 
 B)False

Question 10

Financial management, operations management, and human resource management are extended ERP modules.

Accepted Answer

A) True 
 B)False

Question 11

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?

Accepted Answer

A)   Ad hoc
B)   Summary
C)   Exception
D)   Detailed
E)   Key indicator

Question 12

The drawbacks of ERP systems include all of the following except:

Accepted Answer

A)   They are complex
B)   They are expensive
C)   They are time-consuming to implement
D)   Companies may need to change existing business processes to fit the software
E)   They consist of modules

Question 13

_____ reports contain special information not found in routine reports.

Accepted Answer

A)   Ad hoc
B)   Summary
C)   Drill-down
D)   Key-indicator
E)   Exception

Question 14

Differentiate between transaction processing systems and functional area information systems.
Section reference 1: Transaction Processing Systems and Functional Area Information Systems

Accepted Answer

The answer of Differentiate between transaction processing systems and functional...

Question 15

Key-indicator reports shows data at a greater level of detail.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following activities does not occur within the order fulfillment process?

Accepted Answer

A)   The sales department receives a customer inquiry and issues a quotation indicating price and availability.
B)   The sales department forwards a sales order to the warehouse.
C)   The warehouse forwards a purchase requisition in order to buy goods from a vendor.
D)   The warehouse prepares the shipment and produces internal documentation.
E)   The accounting department issues an invoice to the customer.

Question 17

An example of a transaction in a HRIS application is adding a new employee.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is false?

Accepted Answer

A)   ERP systems are an evolution of functional information systems.
B)   ERP systems look the same to users as functional information systems.
C)   ERP systems have much the same functionality as functional information systems.
D)   ERP systems produce the same reports as functional information systems.
E)   ERP systems use the same data as functional information systems.

Question 19

Greg is mowing lawns in the neighborhood for the summer. He does not need an information system.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following has not been identified as a reason for ERP implementation failure?

Accepted Answer

A)   Failure to include affected employees in planning
B)   The complexity of the planning
C)   Lack of documentation
D)   Insufficient training
E)   No change management processes

Exam 10: Enterprise Resource Planning Systems

The most fundamental information systems in an organization are:

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Information systems can be function-specific.

ERP systems cannot manage cross departmental processes.

Explain how information systems for human resource management support an organization. Section reference 1: Functional Area Information Systems

Organizational transactions are typically ___ volume, _, and therefore ___ to computerize.

The POM function within an organization monitors the customer sales activity.

A company that implements an ERP system must reworking their business processes to meet the procedures established by their ERP systems to gain significant benefits.

Financial management, operations management, and human resource management are extended ERP modules.

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?

The drawbacks of ERP systems include all of the following except:

_____ reports contain special information not found in routine reports.

Differentiate between transaction processing systems and functional area information systems. Section reference 1: Transaction Processing Systems and Functional Area Information Systems

Key-indicator reports shows data at a greater level of detail.

Which of the following activities does not occur within the order fulfillment process?

An example of a transaction in a HRIS application is adding a new employee.

Which of the following is false?

Greg is mowing lawns in the neighborhood for the summer. He does not need an information system.

Which of the following has not been identified as a reason for ERP implementation failure?