Question 1

In batch processing, the data are collected from transactions as they occur and placed in groups or batches that are processed as they occur.

Accepted Answer

A) True 
 B)False  False

Question 2

The major objective of ERP Systems is to integrate an organization's various functional areas to facilitate the seamless flow of information.

Accepted Answer

A) True 
 B)False  True

Question 3

Exception reports show a greater level of detail than is included in routine reports.

Accepted Answer

A) True 
 B)False  False

Question 4

The three common cross functional business processes supported by an ERP system are procurement, production and reporting.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a function of functional area information systems?

Accepted Answer

A)  providing information to managers in the functional areas 
B)  supporting the managerial tasks of planning, organizing, and controlling operations 
C)  providing information primarily in the form of reports 
D)  providing data from business events to the corporate database 
E)  providing analysis capabilities to middle-level managers and staff

Question 6

Functional information systems support the entire enterprise or major portions of it.

Accepted Answer

A) True 
 B)False

Question 7

The One Ford initiative focused exclusively on efficiencies in Ford's production plants.

Accepted Answer

A) True 
 B)False

Question 8

_____ reports summarize the performance of critical activities.

Accepted Answer

A)  Ad-hoc 
B)  Routine 
C)  Exception 
D)  Detailed 
E)  Key indicator

Question 9

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

Accepted Answer

A)  low, repetitive, difficult 
B)  high, repetitive, Easy 
C)  high, diverse, difficult 
D)  low, diverse, Easy 
E)  high, diverse, Easy

Question 10

_____ integrate the planning, management, and use of all of an organization's resources and are designed to tightly integrate the functional areas of the organization.

Accepted Answer

A)  Transaction processing systems 
B)  Supply chain management systems 
C)  Functional area information systems 
D)  Enterprise resource planning systems 
E)  Corporate extranets

Question 11

Financial management, operations management, and human resource management are core ERP modules.

Accepted Answer

A) True 
 B)False

Question 12

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Accepted Answer

A) True 
 B)False

Question 13

Key features of transaction processing systems include:

Accepted Answer

A)  dependability 
B)  reliability 
C)  processing capacity 
D)  all of these

Question 14

According to the closing case, the consequences of customizing an ERP system to accurately reflect a company's business process can include:

Accepted Answer

A)  Increased maintenance expenses 
B)  The inability to incorporate the latest technological developments 
C)  The failure to sustain a competitive advantage 
D)  All of these

Question 15

Enterprise resource management is an enterprise wide effort intended primarily to acquire and retain customers.

Accepted Answer

A) True 
 B)False

Question 16

To effectively manage by exception (i.e., use exception reports), the company must first create:

Accepted Answer

A)  Performance standards 
B)  Best practices 
C)  User information requirements 
D)  A database 
E)  Employee evaluation guides

Exam 9: Information Systems within the Organization

In batch processing, the data are collected from transactions as they occur and placed in groups or batches that are processed as they occur.

The major objective of ERP Systems is to integrate an organization's various functional areas to facilitate the seamless flow of information.

Exception reports show a greater level of detail than is included in routine reports.

The three common cross functional business processes supported by an ERP system are procurement, production and reporting.

Which of the following is not a function of functional area information systems?

Functional information systems support the entire enterprise or major portions of it.

The One Ford initiative focused exclusively on efficiencies in Ford's production plants.

_____ reports summarize the performance of critical activities.

Organizational transactions are typically ___ volume, _, and therefore ___ to computerize.

_____ integrate the planning, management, and use of all of an organization's resources and are designed to tightly integrate the functional areas of the organization.

Financial management, operations management, and human resource management are core ERP modules.

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Key features of transaction processing systems include:

According to the closing case, the consequences of customizing an ERP system to accurately reflect a company's business process can include:

Enterprise resource management is an enterprise wide effort intended primarily to acquire and retain customers.

To effectively manage by exception (i.e., use exception reports) , the company must first create: