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    Exam 11: CRM and SCM
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    PricelineCom Needed a New Customer Contact Center Because the Online
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PricelineCom Needed a New Customer Contact Center Because the Online

Question 103

Question 103

True/False

Priceline.com needed a new customer contact center because the online travel industry blossomed and pricing became cutthroat such that they needed to move faster.

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