One Strategy of Companies Who Use Offshore Outsourcing for Customer

Multiple Choice

One strategy of companies who use offshore outsourcing for customer service calls for U.S. customers is "national identity management." This means:

A) helping to educate people on calls about their home country
B) selecting national identities with accents that sound trustworthy to Americans
C) cross marketing products to the outsource country and the United States
D) posing as American on calls, complete with an adopted American hometown and Americanized name