Sequel Lifestyle Hotels Doesn't Use a Customer Call Centre,resulting in an Annual

Multiple Choice

Sequel Lifestyle Hotels doesn't use a customer call centre,resulting in an annual savings of $150,000.Instead the company encourages guests to make their own bookings online or to directly e-mail employees.Sequel Lifestyle Hotels accomplishes the above activity by embracing ______________________.

A) work processes
B) technology
C) workflow
D) production
E) customer satisfaction