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The Customer Service Manager for the Keg Is Authorized to Distribute

Question 211

Multiple Choice

The customer service manager for The Keg is authorized to distribute dry-cleaning vouchers to customers who complain about spilled drinks on their clothes during their dining experience in the restaurant. This is an example of a ___ decision to a(n) ___ problem.


A) nonprogrammed; routine
B) nonprogrammed; unstructured
C) nonprogrammed; technical
D) programmed; exclusive
E) programmed; structured

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