When Chung Told the People on His Team That They

Multiple Choice

When Chung told the people on his team that they would be moving to a different floor and getting a whole new office setup in three days,he expected them to be thrilled.Instead they grumbled that they did not have enough time to pack everything up and get moved.Chung has just encountered a form of resistance to change that is rooted in

A) self-interest.
B) surprise.
C) inertia.
D) peer pressure.
E) different assessments.