To Help Implement a Big Change in Its Employee Management

Multiple Choice

To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through

A) education and communication.
B) facilitation and support.
C) negotiation and rewards.
D) manipulation and cooptation.
E) explicit and implicit coercion.