Multiple Choice
Orrin was reluctant to follow a new customer service policy that his company adopted. Orrin's boss, Bella, told him that if he did not begin following the policy immediately, he would lose the chance at a bonus he hoped to get. Bella used ________ to overcome Orrin's resistance to change.
A) negotiation
B) coercion
C) cooptation
D) facilitation
E) participation
Correct Answer:
Verified
Correct Answer:
Verified
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