Nancy, a Plant Manager, Received a Directive from Corporate Headquarters

Multiple Choice

Nancy, a plant manager, received a directive from corporate headquarters to examine possible ways for redesigning work processes to improve plant productivity. Knowing this would be a "hot button" issue with plants workers, Nancy needs to communicate this news to them as effectively as possible. Which communication approach should Nancy use?

A) oral communication
B) written communication
C) non-verbal communication
D) delegate the task to a lower-level manager
E) non-verbal then written communication