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At Ray's Café, the Owner Always Treats the Customer with Respect

Question 113

Multiple Choice

At Ray's Café, the owner always treats the customer with respect, and if any customer complains about the quality of the coffee or cakes, the owner himself addresses the issue to the customer's satisfaction. This has ensured that Ray's Café has become a very popular coffee shop. This represents Ray's Café's _____.


A) power culture
B) task culture
C) core culture
D) peripheral culture
E) ceremonial culture

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