The Basic Principles Behind TQM That Deming Taught the Japanese

Multiple Choice

The basic principles behind TQM that Deming taught the Japanese include

A) tally defects, analyze and trace them to the source, make corrections, measure what follows.
B) tally defects, analyze and trace them to the source, redesign the manufacturing process
C) tally defects, analyze and trace them to the source, make corrections
D) tally defects, analyze and trace them to the source, make corrections, solicit customer feedback
E) none of the above