After Reviewing Sales Reports, Elena, a Sales Manager, Sees That

Multiple Choice

After reviewing sales reports, Elena, a sales manager, sees that sales representatives were not meeting their sales targets. She realized that the number of customers assigned to each sales representative was too much and did not allow each sales representative sufficient time with each customer. She decided that she needed to hire at least two more sales representatives. Elena is performing the management function of ___.

A) planning
B) leading
C) controlling
D) organizing
E) following