Today, Billions of Dollars Are Wasted Through Lack of a Focus

Essay

Today, billions of dollars are wasted through lack of a focus on quality. This waste can stem from something as apparently insignificant as an improperly scheduled meeting that results in a loss of productive human time to a defective product or undelivered service that results in the loss of a customer. This absence of focus on quality results in product and processing systems which lack flexibility, innovativeness, and timeliness to market. How can the total quality management approach help to eliminate this unnecessary waste?