When the Manufacturing Group Discussed the Fact That Their Product

Multiple Choice

When the manufacturing group discussed the fact that their product had experienced some failures in the past few months, they agreed that the failures were due to misuse on the part of the customer, and that the quality manager typically overreacts to such reports. As a result, the group decided to increase production of the product without checking for defects. This is an example of

A) the illusion of invulnerability.
B) the illusion of unanimity.
C) collective rationalizations.
D) mindguards.