Multiple Choice
Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.
A) negotiate with the current receptionist
B) tell the current receptionist she is being reassigned
C) involve the current receptionist in the decision process
D) explain the benefits of this change to the current receptionist.
Correct Answer:
Verified
Correct Answer:
Verified
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