Doug Is an IT Support Officer in His Organisation

Multiple Choice

Doug is an IT support officer in his organisation.The majority of the time,he receives calls relating to network access problems,login problems and other small issues related to computer usage.Doug sees himself as a motivated individual.He tries very hard to do his job well. If Doug channels his efforts to making a list of all the potential problems that can come up so he can respond to people's IT queries more efficiently,it would exemplify:

A) intensity
B) direction
C) persistence
D) all of the above