Question 1

The Principles of Scientific Management were proposed by

Accepted Answer

A) Adam Smith 
B) Henry Ford 
C) Frederick Taylor 
D) Elton Mayo C

Question 2

The quality revolution was brought to us by

Accepted Answer

A) Germany 
B) Japan 
C) China 
D) Mexico B

Question 3

The last factor considered in a purchasing decision is the

Accepted Answer

A) order qualifier 
B) order winner 
C) quality factor 
D) core competency B

Question 4

A company's ____________ is what they do better than anyone else.

Accepted Answer

A) primary task 
B) core competence 
C) order qualifier 
D) positioning strategy

Question 5

Which of the following countries has the highest hourly wage rate?

Accepted Answer

A) Norway 
B) U.S. 
C) Germany 
D) South Korea

Question 6

Companies go global to

Accepted Answer

A) take advantage of favorable costs 
B) gain access to international markets 
C) build reliable sources of supply 
D) all of the above

Question 7

Globalization has grown rapidly due to

Accepted Answer

A) World trade agreements 
B) The Internet 
C) Outsourcing 
D) All of the above

Question 8

________ converts strategy into measurable objectives down through the organization.

Accepted Answer

A) Strategic positioning 
B) Policy deployment 
C) Production planning 
D) Vertical integration

Question 9

The operations function interacts with

Accepted Answer

A) Marketing 
B) Suppliers 
C) Human resources 
D) Finance 
E) All of the above

Question 10

Operations is often described as

Accepted Answer

A) the creative core of an organization 
B) a transformation process 
C) the source of firm profitability 
D) all of the above

Question 11

Supply chain management emerged as

Accepted Answer

A) companies started to outsource production 
B) the number of suppliers for each company grew 
C) globalization expanded the reach of suppliers and customers 
D) all of the above

Question 12

Which of the following countries has the highest trade in goods as a percent of GDP?

Accepted Answer

A) U.S. 
B) Germany 
C) Japan 
D) China

Question 13

Productivity is defined as

Accepted Answer

A) output over input 
B) input over output 
C) process yield 
D) exports minus imports

Question 14

The most common measure of productivity is

Accepted Answer

A) Labor productivity 
B) Multifactor productivity 
C) Material productivity 
D) Technological productivity

Question 15

_____ helped to enable the Industrial Revolution.

Accepted Answer

A) Linear programming 
B) Quality circles 
C) Interchangeable parts 
D) The Internet

Question 16

The balanced scorecard keeps strategy on track by measuring

Accepted Answer

A) Finance,marketing,operations,and human resources 
B) Finance,customers,processes,and learning and growing 
C) Shareholder value,customer satisfaction,production efficiency,and worker satisfaction 
D) Inputs and outputs to each critical process

Exam 1: Introduction to Operations and Supply Chain Management