A Crew of Mechanics at the Highway Department Garage Repair

Essay

A crew of mechanics at the Highway Department garage repair vehicles that break down at an average of λ = 7 vehicles per day (approximately Poisson in nature). The mechanic crew can service an average of μ= 11 vehicles per day with a repair time distribution that approximates an exponential distribution.
a. What is the utilization rate for this service system?
b. What is the average time before the facility can return a breakdown to service?
c. How much of that time is spent waiting for service?
d. How many vehicles are likely to be waiting for service at any one time?