Multiple Choice
Which of the following is true regarding opportunities to improve service processes?
A) Automation can do little to improve service processes, because services are so personal.
B) Layout is of little consequence, since services seldom use an assembly line.
C) If a workforce is strongly committed it need not be cross-trained.
D) If a workforce is strongly committed it need not be flexible.
E) None of the above are true.
Correct Answer:
Verified
Correct Answer:
Verified
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