The Role of Quality in Limiting a Firm's Product Liability

Multiple Choice

The role of quality in limiting a firm's product liability is illustrated by all of the following except

A) ensuring that contaminated products such as impure foods do not reach customers.
B) ensuring that products meet standards such as those of the Consumer Product Safety Act.
C) designing safe products to limit possible harm to consumers.
D) using processes that make products as safe or as durable as their design specifications call for.
E) making it easy for customers to complain about defective products.