Multiple Choice
Which of the following best describes "experience differentiation"?
A) It immerses consumers in the delivery of a service.
B) It uses people's five senses to enhance the service.
C) It complements physical elements with visual and sound elements.
D) Consumers may become active participants in the product or service.
E) All of the above are elements of experience differentiation.
Correct Answer:
Verified
Correct Answer:
Verified
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