You Are the Plant Manager of a Manufacturing Facility

Multiple Choice

You are the plant manager of a manufacturing facility. Your plant has been experiencing a number of problems and you have been directed to solve these issues. One of the problems concerns the low quality of the manufactured product. Many products have failed to pass quality inspection, and your superiors feel that the failure rate is unacceptably high. Another problem concerns the college recruitment process. The current recruitment process has repeatedly brought unqualified candidates to the plant.
-Your management team suggests that the college recruitment process could be improved by creating a cross-functional team to conduct the on-campus interviews. Based on your understanding of team functioning, you reply that this solution is most likely ________.

A) an inappropriate use of teams, because individual interviews are better conducted by one person
B) an appropriate use of teams, because recruitment is a quality issue
C) an inappropriate use of teams, because interviewing teams rarely have a common purpose
D) an appropriate use of teams, because interviewing is a highly complex task
E) an inappropriate use of teams, because team interviews risk breaking confidentiality