Helen Is an Office Worker Who Processes Health Insurance Forms

Multiple Choice

Helen is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for sloppy work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However, she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Helen will most likely perceive that there is a problem in which of the following relationships?

A) rewards-personal goals
B) performance-reward
C) effort-performance
D) rewards-effort
E) performance-achievement