Employees at Acme Express Are Dissatisfied with Working Conditions, Salary

Multiple Choice

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

A) exit
B) voice
C) loyalty
D) neglect
E) acceptance