Employees at Acme Express Are Dissatisfied with Working Conditions, Salary

Multiple Choice

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up for work late. He is expressing his dissatisfaction through ________.

A) exit
B) voice
C) loyalty
D) social voice
E) neglect