Sharon Is Unhappy in Her Job for Many Reasons

Multiple Choice

Sharon is unhappy in her job for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.

A) employee OCB
B) customer satisfaction
C) absenteeism
D) turnover
E) workplace deviance