Imagine That Kristen McKay Is a Manager at a Company

Multiple Choice

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook.
-When Ms. McKay motivates her employees and attempts to resolve conflicts among department members, she is performing the ________ function of management.

A) planning
B) organizing
C) leading
D) controlling
E) reacting