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The Management at Canadian Pacific (CP)Hotels Has Authorized Its Hotels

Question 39

Multiple Choice

The management at Canadian Pacific (CP) Hotels has authorized its hotels' staffs to provide whatever amenity--such as a special magazine or a hypoallergenic pillow--their frequent stayers request as quickly as possible.This is an example of:


A) training
B) deregulation
C) empowerment
D) commissioning
E) mediating

Correct Answer:

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