Multiple Choice
According to the service continuum shown in Figure 12-3 above,what does "A" represent?
A) product-dominated offerings
B) people-dominated offerings
C) service-dominated offerings
D) equipment-dominated offerings
E) idea-dominated offerings
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q22: The two basic components of a customer's
Q50: Which of the following is the BEST
Q51: Another name for the steps in the
Q52: Arnett is looking for a new Internet
Q56: When Theresa Martinez relocated from the East
Q57: According to Figure 12-6 above,"E" represents which
Q63: The FedEx brand name suggests the possibility
Q70: The dimension of service quality called _
Q80: Describe the three ways services can be
Q206: Mobility as a future aspect of services