Figure 5-2 Above Shows the Recent Ratings from Consumer Reports

Multiple Choice

Figure 5-2 above shows the recent ratings from Consumer Reports for selected smartphone brands and models for Verizon customers.A number of factors are listed,such as price,display quality,voice quality,and battery life.These factors are the typical __________ for smartphones.

A) consideration sets
B) evaluative criteria
C) value propositions
D) quality considerations
E) core benefits