Toyota Had Some Difficulty Recovering from a Recall Crisis from a Couple

Multiple Choice

Toyota had some difficulty recovering from a recall crisis from a couple of years ago when it was forced to recall about 6 million vehicles due to variety of problems,most notably one with the accelerator pedal.To "polish" its brand,it implemented stricter __________ goals to improve the safety and reliability of its vehicles.

A) profit
B) sales revenue
C) customer satisfaction
D) quality
E) employee welfare