When FedEx, the Overnight Package Delivery Company, Bought Kinko's, the Document

Multiple Choice

When FedEx, the overnight package delivery company, bought Kinko's, the document printing company, they became an example of a company that

A) acts first, then tweaks later.
B) co-creates customer value.
C) treats the whole world as a research firm.
D) looks across the chain of buyers.
E) looks at substitute industries.