Deck 18: Creative Problem Solving

Question 1

The decision-making grid is used to _____.

A) develop action alternatives
B) implement action plans
C) evaluate action alternatives
D) assess the current situation

Answer 1

C

Question 2

A manager who absorbs the risks of failures is likely to _____.

A) encourage creativity
B) discourage creativity
C) monitor results effectively
D) take effective corrective action

Answer 2

A

Question 3

When attempting to increase creativity in an organization, managers should be willing to do all of the following except _____.

A) live with "half-baked" ideas
B) stretch normal policies
C) trust your intuition
D) wait for further opinions before implementing new ideas

Answer 3

D

Question 4

You are in a meeting when a manager says, "Sales are down. I think we need to train all of our salespeople in relationship selling." This approach to problem solving is flawed because _____.

A) the problem has not been defined
B) only one solution is presented
C) the manager is making assumptions about the cause of the problem
D) all of the above

Question 5

Effective decision-making criteria are specific, measurable, attainable, _____.

A) relevant, and time-bound
B) acceptable, and realistic
C) ethical, and rational
D) complementary, and ethical

Question 6

The last step in the rational problem-solving process is to _____.

A) identify the problem
B) implement the plan
C) monitor the results
D) take corrective action

Question 7

The problem-solving process is _____.

A) a closed-loop system
B) future-oriented
C) creative
D) all of the above

Question 8

Which of the following is not a rule for brainstorming?

A) Evaluate all answers
B) Build on ideas
C) Don't worry about practicality
D) Record the ideas

Question 9

_____ involves selecting the best solution from among feasible alternatives.

A) Developing action alternatives
B) Decision making
C) Creativity
D) Feasibility