Question 1

Which of the following is not a rule for brainstorming?

Accepted Answer

A)  Evaluate all answers 
B)  Build on ideas 
C)  Don't worry about practicality 
D)  Record the ideas 
A)  Evaluate all answers 
B)  Build on ideas 
C)  Don't worry about practicality 
D)  Record the ideas A

Question 2

The decision-making grid is used to _____.

Accepted Answer

A)  develop action alternatives 
B)  implement action plans 
C)  evaluate action alternatives 
D)  assess the current situation 
A)  develop action alternatives 
B)  implement action plans 
C)  evaluate action alternatives 
D)  assess the current situation C

Question 3

You are in a meeting when a manager says, "Sales are down. I think we need to train all of our salespeople in relationship selling." This approach to problem solving is flawed because _____.

Accepted Answer

A)  the problem has not been defined 
B)  only one solution is presented 
C)  the manager is making assumptions about the cause of the problem 
D)  all of the above 
A)  the problem has not been defined 
B)  only one solution is presented 
C)  the manager is making assumptions about the cause of the problem 
D)  all of the above D

Question 4

Effective decision-making criteria are specific, measurable, attainable, _____.

Accepted Answer

A)  relevant, and time-bound 
B)  acceptable, and realistic 
C)  ethical, and rational 
D)  complementary, and ethical 
A)  relevant, and time-bound 
B)  acceptable, and realistic 
C)  ethical, and rational 
D)  complementary, and ethical

Question 5

When attempting to increase creativity in an organization, managers should be willing to do all of the following except _____.

Accepted Answer

A)  live with "half-baked" ideas 
B)  stretch normal policies 
C)  trust your intuition 
D)  wait for further opinions before implementing new ideas 
A)  live with "half-baked" ideas 
B)  stretch normal policies 
C)  trust your intuition 
D)  wait for further opinions before implementing new ideas

Question 6

_____ involves selecting the best solution from among feasible alternatives.

Accepted Answer

A)  Developing action alternatives 
B)  Decision making 
C)  Creativity 
D)  Feasibility 
A)  Developing action alternatives 
B)  Decision making 
C)  Creativity 
D)  Feasibility

Question 7

The last step in the rational problem-solving process is to _____.

Accepted Answer

A)  identify the problem 
B)  implement the plan 
C)  monitor the results 
D)  take corrective action 
A)  identify the problem 
B)  implement the plan 
C)  monitor the results 
D)  take corrective action

Question 8

A manager who absorbs the risks of failures is likely to _____.

Accepted Answer

A)  encourage creativity 
B)  discourage creativity 
C)  monitor results effectively 
D)  take effective corrective action 
A)  encourage creativity 
B)  discourage creativity 
C)  monitor results effectively 
D)  take effective corrective action

Question 9

The problem-solving process is _____.

Accepted Answer

A)  a closed-loop system 
B)  future-oriented 
C)  creative 
D)  all of the above 
A)  a closed-loop system 
B)  future-oriented 
C)  creative 
D)  all of the above

Which of the following is not a rule for brainstorming?

The decision-making grid is used to _____.

You are in a meeting when a manager says, "Sales are down. I think we need to train all of our salespeople in relationship selling." This approach to problem solving is flawed because _____.

Effective decision-making criteria are specific, measurable, attainable, _____.

When attempting to increase creativity in an organization, managers should be willing to do all of the following except _____.

_____ involves selecting the best solution from among feasible alternatives.

The last step in the rational problem-solving process is to _____.

A manager who absorbs the risks of failures is likely to _____.

The problem-solving process is _____.

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Listening and Reading Nonverbal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Resolving Conflicts

Negotiating

Filters

Exam 18: Creative Problem Solving

Which of the following is not a rule for brainstorming?

The decision-making grid is used to _____.

You are in a meeting when a manager says, "Sales are down. I think we need to train all of our salespeople in relationship selling." This approach to problem solving is flawed because _____.

Effective decision-making criteria are specific, measurable, attainable, _____.

When attempting to increase creativity in an organization, managers should be willing to do all of the following except _____.

_____ involves selecting the best solution from among feasible alternatives.

The last step in the rational problem-solving process is to _____.

A manager who absorbs the risks of failures is likely to _____.

The problem-solving process is _____.

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Listening and Reading Nonverbal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Resolving Conflicts

Negotiating

Filters