Deck 4: Sending Interpersonal Messages

Question 1

Effective communication does not include:

A) encoding and transmitting the message in a timely manner.
B) sending noise signals in order to determine feedback.
C) transmitting ideas and feelings completely and accurately.
D) receiving and interpreting the message exactly as the sender intended.

Answer 1

B

Question 2

In the workplace, message sending skills are essential for helping people:

A) maintain credibility.
B) be honest.
C) establish mutual trust.
D) obtain feedback.
E) all of the above

Answer 2

E

Question 3

In order to assure the receiver understands the sender's frame of reference, the sender should:

A) try to be dynamic, confident, and positive when delivering information.
B) challenge the validity of feedback.
C) not hesitate to rationalize actions taken.
D) argue with the receiver's perceptions.
E) b and c only

Answer 3

A

Question 4

Interpersonal communication can be defined as:

A) self communication.
B) nonverbal behavior of another communicator.
C) behavior that occurs as a result of self-reflection.
D) any verbal or nonverbal behavior perceived by another.
E) a and b only

Question 5

You should ask questions when communicating in order to:

A) show interest and active participation.
B) check your understanding and assumptions and determine which issues need to be further discussed.
C) solicit feedback and summarize what you feel you have heard.
D) check to see whether or not the receiver is in sync with the message you are trying to convey.
E) all of the above

Question 6

Clarifying feedback typically includes:

A) repeating back to the sender what you feel is the correct way to project an idea.
B) indirectly clarifying the receiver's assumptions.
C) summarizing what you perceive the receiver's assumptions to be and verifying whether or not you are correct.
D) reading nonverbal feedback and using it to restructure the content and direction of the conversation by changing your words.
E) a and d only

Question 7

The single most important element for sending effective interpersonal communications is:

A) the use of jargon, lingo, slang, clichés, and colorful metaphors in order to demonstrate expertise.
B) making eye contact in order to establish trust.
C) soliciting feedback.
D) credibility.
E) none of the above

Question 8

A sender should take the initiative in eliminating communication barriers by:

A) avoiding the use of personal pronouns such as "I" and "mine."
B) using more than one channel or mode of transmission to send the message.
C) using language specific to the industry being discussed to aid in clarifying concepts.
D) a and c only
E) none of the above

Question 9

You should obtain feedback in order to:

A) determine exactly what the receiver heard and what the receiver thinks the meaning of the message is.
B) clarify ambiguous situations that are likely to be misunderstood.
C) avoid conflicting opinions.
D) avoid being distracted by nonverbal messages such as body language.
E) a and b only

Question 10

You can establish your creditability by:

A) owning up to your motives at the very beginning of a conversation.
B) having expertise in the area about which you are communicating.
C) presenting all relevant information accurately.
D) being honest.
E) all of the above