Question 1

In order to assure the receiver understands the sender's frame of reference, the sender should:

Accepted Answer

A)  try to be dynamic, confident, and positive when delivering information. 
B)  challenge the validity of feedback. 
C)  not hesitate to rationalize actions taken. 
D)  argue with the receiver's perceptions. 
E)  b and c only 
A)  try to be dynamic, confident, and positive when delivering information. 
B)  challenge the validity of feedback. 
C)  not hesitate to rationalize actions taken. 
D)  argue with the receiver's perceptions. 
E)  b and c only A

Question 2

The single most important element for sending effective interpersonal communications is:

Accepted Answer

A)  the use of jargon, lingo, slang, clichés, and colorful metaphors in order to demonstrate expertise. 
B)  making eye contact in order to establish trust. 
C)  soliciting feedback. 
D)  credibility. 
E)  none of the above 
A)  the use of jargon, lingo, slang, clichés, and colorful metaphors in order to demonstrate expertise. 
B)  making eye contact in order to establish trust. 
C)  soliciting feedback. 
D)  credibility. 
E)  none of the above D

Question 3

You should obtain feedback in order to:

Accepted Answer

A)  determine exactly what the receiver heard and what the receiver thinks the meaning of the message is. 
B)  clarify ambiguous situations that are likely to be misunderstood. 
C)  avoid conflicting opinions. 
D)  avoid being distracted by nonverbal messages such as body language. 
E)  a and b only 
A)  determine exactly what the receiver heard and what the receiver thinks the meaning of the message is. 
B)  clarify ambiguous situations that are likely to be misunderstood. 
C)  avoid conflicting opinions. 
D)  avoid being distracted by nonverbal messages such as body language. 
E)  a and b only E

Question 4

Effective communication does not include:

Accepted Answer

A)  encoding and transmitting the message in a timely manner. 
B)  sending noise signals in order to determine feedback. 
C)  transmitting ideas and feelings completely and accurately. 
D)  receiving and interpreting the message exactly as the sender intended. 
A)  encoding and transmitting the message in a timely manner. 
B)  sending noise signals in order to determine feedback. 
C)  transmitting ideas and feelings completely and accurately. 
D)  receiving and interpreting the message exactly as the sender intended.

Question 5

Interpersonal communication can be defined as:

Accepted Answer

A)  self communication. 
B)  nonverbal behavior of another communicator. 
C)  behavior that occurs as a result of self-reflection. 
D)  any verbal or nonverbal behavior perceived by another. 
E)  a and b only 
A)  self communication. 
B)  nonverbal behavior of another communicator. 
C)  behavior that occurs as a result of self-reflection. 
D)  any verbal or nonverbal behavior perceived by another. 
E)  a and b only

Question 6

You can establish your creditability by:

Accepted Answer

A)  owning up to your motives at the very beginning of a conversation. 
B)  having expertise in the area about which you are communicating. 
C)  presenting all relevant information accurately. 
D)  being honest. 
E)  all of the above 
A)  owning up to your motives at the very beginning of a conversation. 
B)  having expertise in the area about which you are communicating. 
C)  presenting all relevant information accurately. 
D)  being honest. 
E)  all of the above

Question 7

Clarifying feedback typically includes:

Accepted Answer

A)  repeating back to the sender what you feel is the correct way to project an idea. 
B)  indirectly clarifying the receiver's assumptions. 
C)  summarizing what you perceive the receiver's assumptions to be and verifying whether or not you are correct. 
D)  reading nonverbal feedback and using it to restructure the content and direction of the conversation by changing your words. 
E)  a and d only 
A)  repeating back to the sender what you feel is the correct way to project an idea. 
B)  indirectly clarifying the receiver's assumptions. 
C)  summarizing what you perceive the receiver's assumptions to be and verifying whether or not you are correct. 
D)  reading nonverbal feedback and using it to restructure the content and direction of the conversation by changing your words. 
E)  a and d only

Question 8

You should ask questions when communicating in order to:

Accepted Answer

A)  show interest and active participation. 
B)  check your understanding and assumptions and determine which issues need to be further discussed. 
C)  solicit feedback and summarize what you feel you have heard. 
D)  check to see whether or not the receiver is in sync with the message you are trying to convey. 
E)  all of the above 
A)  show interest and active participation. 
B)  check your understanding and assumptions and determine which issues need to be further discussed. 
C)  solicit feedback and summarize what you feel you have heard. 
D)  check to see whether or not the receiver is in sync with the message you are trying to convey. 
E)  all of the above

Question 9

In the workplace, message sending skills are essential for helping people:

Accepted Answer

A)  maintain credibility. 
B)  be honest. 
C)  establish mutual trust. 
D)  obtain feedback. 
E)  all of the above 
A)  maintain credibility. 
B)  be honest. 
C)  establish mutual trust. 
D)  obtain feedback. 
E)  all of the above

Question 10

A sender should take the initiative in eliminating communication barriers by:

Accepted Answer

A)  avoiding the use of personal pronouns such as "I" and "mine." 
B)  using more than one channel or mode of transmission to send the message. 
C)  using language specific to the industry being discussed to aid in clarifying concepts. 
D)  a and c only 
E)  none of the above 
A)  avoiding the use of personal pronouns such as "I" and "mine." 
B)  using more than one channel or mode of transmission to send the message. 
C)  using language specific to the industry being discussed to aid in clarifying concepts. 
D)  a and c only 
E)  none of the above

In order to assure the receiver understands the sender's frame of reference, the sender should:

The single most important element for sending effective interpersonal communications is:

You should obtain feedback in order to:

Effective communication does not include:

Interpersonal communication can be defined as:

You can establish your creditability by:

Clarifying feedback typically includes:

You should ask questions when communicating in order to:

In the workplace, message sending skills are essential for helping people:

A sender should take the initiative in eliminating communication barriers by:

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Listening and Reading Nonverbal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Resolving Conflicts

Negotiating

Filters

Exam 4: Sending Interpersonal Messages

In order to assure the receiver understands the sender's frame of reference, the sender should:

The single most important element for sending effective interpersonal communications is:

You should obtain feedback in order to:

Effective communication does not include:

Interpersonal communication can be defined as:

You can establish your creditability by:

Clarifying feedback typically includes:

You should ask questions when communicating in order to:

In the workplace, message sending skills are essential for helping people:

A sender should take the initiative in eliminating communication barriers by:

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Listening and Reading Nonverbal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Resolving Conflicts

Negotiating

Filters