Deck 9: Closing the Project

Question 1

The process of closing the project involves various actions, including

A) assigning Staff to activities.
B) examining and estimating costs associated with Staff.
C) recognizing and evaluating Staff.
D) having Staff get to know each other.

Answer 1

C

Question 2

Projects also can be terminated by the sponsor or customer because the project needs have changed.

Answer 2

True

Question 3

The fourth and final phase of the project life cycle is

A) evaluating the project.
B) controlling the project.
C) performing the project.
D) closing the project.

Answer 3

D

Question 4

The project team should wait until the end of the project to capture and document lessons learned.

Question 5

Projects also can be terminated by the sponsor or customer.

Question 6

Projects also can be terminated by the sponsor or customer for financial situations.

Question 7

Documentation of lessons learned should be done on an ongoing basis throughout the planning and performing phases of the project.

Question 8

As part of, or in addition to, the documents in the archive, it can be valuable to create a database of common data elements from past projects in order to analyze and determine if there are trends or correlations that could be helpful in bidding, planning, and/or performing future projects.

Question 9

The post-project evaluation meeting with the project sponsor should focus on additional projects and assume permission to use the customer as a reference with potential customers.

Question 10

The project manager should schedule the meeting immediately following the delivery of the final report rather than waiting for a time when the customer is in a position to really determine whether the project met expectations and achieved the anticipated benefits.

Question 11

Lessons learned may be lost from a project if they are not captured at the moment the lesson is learned.

Question 12

The system should organize information so that it has complex commands to retrieve information by category or subject of lesson learned or by key words.

Question 13

The process of closing the project involves various actions, including

A) identifying which resources to use for the project.
B) collecting and making final payments.
C) adding in extra work if the project hasn't spent all the funds.
D) replenishing office supplies that may not have been used on the project.

Question 14

There may be circumstances that require a project to be terminated before it is completed.

Question 15

Projects can be terminated by the sponsor or customer due to dissatisfaction with the project progress.

Question 16

Projects should be terminated by the sponsor or customer due to an increase in the project return on investment .

Question 17

Just as important as having the internal post-project meetings within the project organization is having a post-project evaluation meeting with the customer or sponsor.

Question 18

Have lessons learned as an agenda topic on a new project and include in project management training.

Question 19

Lessons learned could be helpful in bidding, planning, and/or performing future projects.

Question 20

The open-ended question post-project evaluation meeting should contain an opportunity to talk about possible additional projects and assume permission to use the customer as a reference with potential customers.

Question 21

The process of closing the project involves various actions, including

A) using lessons learned from prior projects.
B) documenting lessons learned.
C) researching lessons learned in the knowledge base.
D) identifying the similarities of this project to other projects for planning.

Question 22

As part of, or in addition to, the documents in the archive, it can be valuable to create a database of common data elements from past projects in order to analyze and determine if there are trends or correlations that

A) show a strong project team member that should be given additional compensation.
B) should be shared with the project sponsors of all the projects.
C) could be helpful in bidding, planning, and/or performing future projects.
D) should be shown on the annual reports for the organization.

Question 23

Participants of ____ should include the project manager, key project team members, and key representatives of the customer's organization who were involved with the project.

A) a post-project evaluation meeting with the customer or sponsor
B) a project progress meeting with project stakeholders
C) an analysis session with the project team
D) a pre-RFP meeting with the customer

Question 24

The purpose of identifying and documenting lessons learned is to capitalize on the knowledge and experience gained on the project in order to

A) improve performance on future projects.
B) create a large database of information.
C) establish a procedure of identification and documentation.
D) keep project team members busy.

Question 25

During project closing, the project team or contractor should ensure that copies of appropriate project documentation are properly organized, filed, and archived so that

A) they can be stored easily.
B) they can be readily retrieved for future use.
C) the files are ready for audit.
D) the project sponsor could review them.

Question 26

Hold ____ meetings at the end of the project with team members to have feedback from each team member about their performance and how to improve future projects.

A) individual
B) group
C) activity specific
D) project progress

Question 27

Once all payments have been received and made, the project "books," or accounting records, can be closed, and a financial analysis of the project can be made in which final actual costs are compared to

A) the FCAC calculations made.
B) the project baseline budget.
C) the actual value of the project.
D) amounts paid to suppliers.

Question 28

The project manager should prepare a written performance evaluation of each member of the project team that mentions how each has

A) made mistakes in the problem and how much that mistake cost the organization.
B) expanded her or his knowledge as a result of the project assignment and identifies areas she or he needs to develop further.
C) interacted with other team members, especially where conflict has caused problems for reaching the final goals of the project.
D) contributed to the project with a list of activities and the time on each and an analysis of what was done incorrectly on each activity.

Question 29

The project organization should establish a ____ that includes an easily accessible repository that encourages project managers and teams to retrieve lessons learned and information from previous projects.

A) document storage routine
B) file structure
C) knowledge base system
D) revision process

Question 30

Verifying that all payments have been made to any subcontractors, consultants, vendors, or suppliers for any purchased materials or services is completed during the

A) evaluating the project phase.
B) controlling the project phase.
C) performing the project phase.
D) closing the project phase.

Question 31

The project manager should schedule the post-project evaluation meeting with the customer or sponsor for a time when the customer is in a position to

A) pay all the expenses of the project to the contractor.
B) really determine whether the project met expectations and achieved the anticipated benefits.
C) solicit proposals for a new RFP.
D) begin planning for future projects or opportunities for the contractor.

Question 32

Successful projects should end with some type of

A) recognition and celebration.
B) criticism review.
C) list of all the problems in the project.
D) letter to all the stakeholders about what went wrong.

Question 33

The purposes of ____ should be to determine whether the project provided the customer with the expected benefits, assess the level of customer satisfaction, and obtain any feedback that would be helpful in future business relationships with this customer or with other customers.

A) a post-project evaluation meeting with the customer or sponsor
B) a project progress meeting with project stakeholders
C) an analysis session with the project team
D) a pre-RFP meeting with the customer

Question 34

At the ____ meeting with the project team at the end of the project, the project manager should lead a discussion of what happened during performance of the project and solicit specific recommendations for improvement.

A) individual
B) group
C) activity specific
D) project progress

Question 35

The process of closing the project involves various actions, including

A) organizing and archiving project documents.
B) recording revision numbers in the names of documents.
C) using techniques such as track changes to record document edits.
D) creating a file structure to save and organize project documents.

Question 36

The ____ should prepare a written report of project performance including lessons learned and recommendations.

A) stakeholders
B) customer
C) project manager
D) CEO of the contractor's organization

Question 37

A financial related activity that must be performed during the closing phase is assuring that

A) total budgeted costs are calculated.
B) the quarterly payments are invoiced.
C) the personnel responsible for financial work is identified.
D) all payments have been collected from the customer.

Question 38

During the ____, review and evaluate performance of the project and identify what can be done to improve performance on future projects.

A) evaluating the project phase
B) controlling the project phase
C) performing the project phase
D) closing the project phase

Question 39

During the ____, the project team or contractor should ensure that copies of appropriate project documentation are properly organized, filed, and archived so that they can be readily retrieved for future use.

A) evaluating the project phase
B) controlling the project phase
C) performing the project phase
D) closing the project phase

Question 40

The process of closing the project involves various actions, including

A) conducting a post-project evaluation.
B) listening to the customer to make sure of what is needed in the project.
C) evaluating and estimating the resources for the project.
D) performing the final work on tasks.

Question 41

During the final group meeting for the project, the project team should discuss all of the following except

A) the technical performance of the project.
B) the communications plan.
C) the lessons learned.
D) individual contributions to the project and how to improve.

Question 42

Feedback from the customer is important for the organization at the end of the project for all of the following reasons except

A) be able to add another customer's name to the list of clients on your company website.
B) build the relationship and assess the level of satisfaction.
C) determine opportunities for future work with the customer.
D) assess the knowledge and skills growth of project team members while working on the project.

Question 43

The fourth phase of the project life cycle involves ____ the project.

A) performing
B) implementing
C) renegotiating
D) terminating

Question 44

During the post-project meeting with the customer, which of the follow results is the best outcome to occur?

A) The customer expresses how the project met or exceeded expectations.
B) The project manager is surprised that the customer is not completely satisfied.
C) The customer expresses concerns about the project process.
D) The customer is surprised by the benefits of the project.

Question 45

The type of questions the project manager should when meeting with the project sponsor is

A) multiple choice to provide limited response categories
B) open-ended to provide the customer with an opportunity to talk.
C) yes or no response to get a large amount of information quickly.
D) financial questions to determine the business position and opportunity for future work.

Question 46

During the closing phase, the project team should meet to

A) review and evaluate performance of the project.
B) get to know each other.
C) help the team form to be able to perform efficiently on the project.
D) control the schedule and the costs.

Question 47

The following are best practices of lessons learned except

A) wait until the closing phase of the project to record lessons learned.
B) have lesson learned as an agenda item for each project meeting.
C) include lessons learned as a topic in project management training.
D) organize the information in an easily retrievable data system.

Question 48

The purposes of a ____ should be to determine whether the project provided the customer with the anticipated benefits to assess the level of customer satisfaction, and to obtain any feedback that would be helpful in future business relationships with this or other customers.

A) post-project evaluation meeting with the customer
B) implementation training session with the team
C) pre-implementation meeting
D) post-project team meeting

Question 49

At the close of the project, the project manager should prepare a written evaluation of each member of the project team that includes

A) a description of the mistakes the team member made on the project.
B) how management did not understand the team member's contributions.
C) how the team member's knowledge expanded as a result of the project assignment.
D) recommendations that limit the team member's growth to keep the project team together.

Question 50

At the close of the project, the project manager should meet with each project team member individually to

A) solicit feedback about project performance and how improve future projects.
B) determine if the member is available for additional work on the project.
C) plan for the team member's responsibilities in the next project.
D) identify problems in the project.

Question 51

The project manager should schedule a post-project meeting with the customer to discuss all of the following except

A) confidential information about project team member performance.
B) if the project provided the expected benefits.
C) assess the level of customer feedback.
D) obtain feedback for future business relationships.

Question 52

The purpose of identifying and documenting lessons learned is to

A) use proprietary knowledge gained in the project to obtain funding from the client's competition.
B) determine what team members are the best to have on the team.
C) create a database of information
D) capitalize on the knowledge and experience gained on the project to improve future project performance.

Question 53

Which of the following is the least effective method of evaluating the project's performance?

A) A survey sent to the customer.
B) A post-project meeting with the customer.
C) Post-project meetings with the project team and team members.
D) Conversation with a member of the customer's competition at a social function.

Question 54

At the close of the project, verify that all payments have been made

A) to the project sponsor.
B) to determine the project baseline budget.
C) to any subcontractors, consultants, vendors, or suppliers for any purchased materials or services.
D) to evaluate the lessons learned for the next project proposal.

Question 55

All of the following are acceptable reasons projects are terminated before completion except

A) the customer has a change in financial situations.
B) the customer is dissatisfied with the project progress.
C) the project needs have changed.
D) the project team decides a similar project with the customer's competitor is a better opportunity.

Question 56

Which of the following would not be a closing action for a project?

A) Collecting and making final payments.
B) Conducting a post-project evaluation.
C) Organizing and archiving project documents.
D) Negotiating the project contract.

Question 57

What type of knowledge base system should be established by the project organization?

Question 58

Why should the project organization establish a knowledge base system for the organization?

Question 59

Successful projects should end with

A) a listing of mistakes made during the project and who made them.
B) some type of staff recognition and celebration.
C) discussing the benefits of the contract type that was used.
D) a critical review of each team members performance.

Question 60

The following are best practices of archiving project documents except

A) create a database with common elements
B) analyze archived documents for trends and correlations
C) search the archive for information when bidding, planning, or performing future projects.
D) archive confidential information for other project managers to gather information about project team members.

Question 61

Which of the following is the most likely the short-term result of a project being terminated early by a customer?

A) The contractor experiences a financial loss and may have to lay off employees.
B) The contractor's reputation is tarnished.
C) There will be no future business from the customer.
D) Other businesses withdraw their future projects from the contractor.

Question 62

Which of the following would be an effective question on the individual team member's post-project survey?

A) Was the team kept informed of the project status and potential problems in a timely manner?
B) Was the frequency of communication adequate to assess the project progress?
C) Did the team participate in the planning of the project?
D) What was your greatest challenge you overcame while working on this project?

Question 63

Which of the following would be an effective question on the customer's post-project survey?

A) Was the team kept informed of the project status and potential problems in a timely manner?
B) Was the frequency of communication adequate to assess the project progress?
C) Did the team participate in the planning of the project?
D) What was your greatest challenge you overcame while working on this project?

Question 64

Which of the following would be the most effective technique to avoid early termination of a project due to customer dissatisfaction?

A) Meet all the deliverables on time and under budget.
B) Monitor the level of customer satisfaction continually throughout the project.
C) Monitor the level of customer satisfaction and take corrective action.
D) Incorporate lessons learned into the project plan.