Deck 8: Setting up Employees for Success

Question 1

Match the training method with its description or example.
a.lecture
b.simulation
c.case study
d.decision games
e.job rotation
f.role-playing/behavior modeling
g.tutorial training
h.coaching
Trainees act out how they would handle situations that might occur on the job

Answer 1

f

Question 2

________,the proper handling of a new employee's first 90 days,is essential for long-term success.

Answer 2

Onboarding

Question 3

In the buddy system of orientation training,which of these is not a function of a buddy?

A) to be shadowed by the new hire
B) to teach the new hire unwritten rules of the department and organization
C) to be the new hire's "go to" person when the supervisor is not available
D) to manage all aspects of the orientation process for the new hire

Answer 3

D

Question 4

Match the training method with its description or example.
a.lecture
b.simulation
c.case study
d.decision games
e.job rotation
f.role-playing/behavior modeling
g.tutorial training
h.coaching
Involves illustrated,step-by-step procedures and is usually conducted online

Question 5

When asked about the cost of training,executives often respond that it is expensive but not nearly as expensive as the cost of not training.

Question 6

Which of these is not covered in the company portion of an orientation program?

A) company background and overview
B) job functions
C) employee benefits
D) emergency preparedness and safety

Question 7

Involving current employees in a new hire's orientation is never a good idea because it takes their focus off work tasks and results in a decrease in productivity.

Question 8

Match the training method with its description or example.
a.lecture
b.simulation
c.case study
d.decision games
e.job rotation
f.role-playing/behavior modeling
g.tutorial training
h.coaching
Provides an opportunity to learn the task in a safe environment where mistakes will not affect the trainee,customers,or clients

Question 9

According to former football coach Lou Holtz,which of these is not a factor in cultivating a successful coaching relationship?

A) winning attitude
B) learning through repetition
C) positive self-image
D) high standards

Question 10

Match the training method with its description or example.
a.lecture
b.simulation
c.case study
d.decision games
e.job rotation
f.role-playing/behavior modeling
g.tutorial training
h.coaching
Instructor-led training presented in a face-to-face setting,by video,or by webinar

Question 11

Which of these alternative work schedules allows two professionals to form a partnership to do one job?

A) teleworking
B) job sharing
C) flextime
D) compressed workweek

Question 12

Which of these items covered in a job-specific orientation offers clarification of rules and expectations regarding company vehicles,dress codes,work schedules,overtime,breaks,vacation and personal day requests,attendance,and punctuality?

A) department mission and goals
B) job functions
C) policies and procedures
D) alternative work schedules
Enter the appropriate word(s)to complete the statement.

Question 13

If a supervisor gives a new employee an adequate amount of coaching ,it is not necessary for the supervisor to give the employee formally documented appraisals.

Question 14

Which of these refers to the opportunity to introduce and welcome a new hire and begin the transition from new employee to contributing team member?

A) coaching
B) onboarding
C) orientation
D) training

Question 15

Match the training method with its description or example.
a.lecture
b.simulation
c.case study
d.decision games
e.job rotation
f.role-playing/behavior modeling
g.tutorial training
h.coaching
Helps trainees put newly acquired factual knowledge to work in realistic work situations

Question 16

College tuition reimbursement is an example of an employee development program that is not linked to specific job performance.

Question 17

Employee ________ include non-salary compensation such as health,life,and disability insurance;vacation and personal leave;and employee stock option and retirement plans.

Question 18

The ________ system is the pairing of new hires with a mentor to help set them up for success.

Question 19

When conducting a training session,it is important to not be repetitive with the content because doing so will bore the trainees and cause their minds to wander.

Question 20

In communicating effective feedback,it is important to balance constructive criticism with positive feedback and to focus criticism on the person,not the behavior.

Question 21

What is the term for the continuous process designed to improve an employee's skills,ability,and knowledge?

Question 22

One reason organizations train is to provide opportunities for employees to grow and also to avoid workflow interruptions if someone is absent.What is the term for the process of learning a new skill or task that is typically the responsibility of a coworker?

Question 23

What are the two segments into which orientation generally is divided?

Question 24

Match the training method with its description or example.
a.lecture
b.simulation
c.case study
d.decision games
e.job rotation
f.role-playing/behavior modeling
g.tutorial training
h.coaching
Employees spend a few days or weeks on a job and then move to another job

Question 25

What are three characteristics of spontaneous,unplanned coaching opportunities (also known as teachable moments)?

Question 26

What type of training focuses on the individual's specific needs (as opposed to a one-size-fits-all,cookie-cutter approach)and measurable knowledge and skill development?

Question 27

Name the the four essential ingredients for skill-based learning.