Exam 8: Setting up Employees for Success

Match the training method with its description or example. -Provides an opportunity to learn the task in a safe environment where mistakes will not affect the trainee,customers,or clients

What are three characteristics of spontaneous,unplanned coaching opportunities (also known as teachable moments)?

Which of these is not covered in the company portion of an orientation program?

Match the training method with its description or example. -Instructor-led training presented in a face-to-face setting,by video,or by webinar

Match the training method with its description or example. -Helps trainees put newly acquired factual knowledge to work in realistic work situations

According to former football coach Lou Holtz,which of these is not a factor in cultivating a successful coaching relationship?

If a supervisor gives a new employee an adequate amount of coaching ,it is not necessary for the supervisor to give the employee formally documented appraisals.

What are the two segments into which orientation generally is divided?

When conducting a training session,it is important to not be repetitive with the content because doing so will bore the trainees and cause their minds to wander.

Name the the four essential ingredients for skill-based learning.

The ________ system is the pairing of new hires with a mentor to help set them up for success.

Which of these alternative work schedules allows two professionals to form a partnership to do one job?

When asked about the cost of training,executives often respond that it is expensive but not nearly as expensive as the cost of not training.

One reason organizations train is to provide opportunities for employees to grow and also to avoid workflow interruptions if someone is absent.What is the term for the process of learning a new skill or task that is typically the responsibility of a coworker?

Involving current employees in a new hire's orientation is never a good idea because it takes their focus off work tasks and results in a decrease in productivity.

Employee ________ include non-salary compensation such as health,life,and disability insurance;vacation and personal leave;and employee stock option and retirement plans.

Which of these items covered in a job-specific orientation offers clarification of rules and expectations regarding company vehicles,dress codes,work schedules,overtime,breaks,vacation and personal day requests,attendance,and punctuality?

Which of these refers to the opportunity to introduce and welcome a new hire and begin the transition from new employee to contributing team member?

Match the training method with its description or example. -Trainees act out how they would handle situations that might occur on the job

In communicating effective feedback,it is important to balance constructive criticism with positive feedback and to focus criticism on the person,not the behavior.