Deck 6: Emotions and Moods

Question 1

Which of the following is not a true statement about emotions and rationality?

A)The key to good decision making is to ignore one's feelings.
B)Research shows that emotions are critical to rational thinking.
C)Brain injuries have helped scientists understand the effects of emotions to rational thinking.
D)Many believe that the demonstration of emotions is likely to be perceived by others as weak and irrational.

Answer 1

A

Question 2

Which of the following is a true statement about emotions,moods and decision making?

A)Even when people are positive,it does not seem to help their decision making.
B)People tend to make the same decisions whether feeling calm or angry or stressed.
C)Heuristics help people make decisions quickly.
D)OB researchers are in agreement about the role of negative emotions and moods in decision making.

Answer 2

C

Question 3

Some researchers doubt the existence of emotional intelligence (EI).Which of the following is not one of the arguments used against EI?

A)EI is difficult to validate.
B)Researchers differ about the definition and components of EI so the term has lost its value.
C)Intelligence and personality and EI are vastly different concepts.
D)Emotions cannot be measured.

Answer 3

C

Question 4

Which of the following statements about creativity as applied to OB is true?

A)People who are in good moods are more creative than those in a bad mood.
B)People who are experiencing positive moods are more flexible and open in their thinking.
C)Some researchers argue that when people are in a positive mood,they relax and so therefore do less critical thinking needed for some forms of creativity.
D)All of the above.

Question 5

Which of the following is not a dimension of emotional intelligence?

A)self- management
B)self- evaluation
C)self- awareness
D)self- motivation

Question 6

When dealing with interpersonal conflicts:

A)focusing strictly on rational concerns is unlikely to resolve conflicts.
B)one can be fairly certain that emotions are surfacing.
C)a manager's success in trying to resolve conflicts is often largely attributable to an ability to identify the emotional elements
D)all of the above are true statements.

Question 7

Emotions that are organisationally required and considered appropriate in a given job are termed:

A)conditional emotions.
B)displayed emotions.
C)exposed emotions.
D)felt emotions.

Question 8

What do you call the practice of modifying one's true inner feelings based on display rules?

A)felt emotions
B)deep acting
C)displayed emotions
D)surface acting

Question 9

Which of the following is not a true statement about emotional intelligence (EI)?

A)EI can be easily measured.
B)Some researchers say the concept has lost its value due to diversity in thought about EI's components.
C)EI has been and continues to be a controversial concept in OB.
D)Many believe that those with high EI have an advantage in the business world.

Question 10

If an employee expresses organisationally desired emotions during interpersonal transactions, is being expended.

A)negative synergy
B)dissonance
C)emotional intelligence
D)emotional labour

Question 11

Which of the following is not a true statement about emotions and moods?

A)Negative affect consists of boredom,sluggishness and tiredness at the low end of the dimension.
B)When emotions are grouped into positive and negative categories,they become mood states.
C)One way to classify emotions is by whether they are positive or negative.
D)Positive affect is the mood dimension consisting of positive emotions such as excitement and cheerfulness.

Question 12

Which of the following is not an argument that supports the existence of emotional intelligence?

A)EI is practically indistinguishable from the established concepts of intelligence and personality.
B)It is intuitively appealing.
C)A high level of EI is a good predictor of job performance.
D)People without the ability to process emotions have been proved to be poor decision makers.

Question 13

Which of the following is not a true statement about moods in the workplace?

A)Research indicates that when leaders are in a good mood,group members are more positive.
B)It appears to make good sense that managers hire team members who are predisposed to experience positive moods.
C)Positive moods can transmit from tam member to team member.
D)Effective leaders have no need of relying on emotional appeals to convey their messages.

Question 14

is a generic term that covers a broad range of feelings that people experience.

A)Moods
B)Affect
C)Emotional labour
D)Emotions

Question 15

is the ability to detect and to manage emotional cues and information.

A)IQ
B)Emotional intelligence
C)Learned intelligence
D)Aptitude

Question 16

According to a study that looked evaluated 11 American presidents,the key quality that differentiated the successful from the unsuccessful was:

A)emotional intelligence.
B)intelligence.
C)emotional stability.
D)all of the above.

Question 17

Which of the following is not a true statement about emotions,moods and sleep?

A)A recent study suggests that the amount of sleep has little effect on a person's job satisfaction.
B)Sleep quality affects mood.
C)After a poor night's sleep,people tend to feel irritable and less alert.
D)Poor sleep makes it difficult to control emotions.

Question 18

Claire is a presenter for a television show.Sometimes she's required to present the material in a factual manner.Other times she is required to show joy or sadness,depending on the content. This suggests that Claire needs to be able to vary the of her emotions.

A)intensity
B)depth
C)frequency
D)duration

Question 19

According to Charles Darwin:

A)emotions motivate people to engage in actions important for survival.
B)emotions developed over time to help humans solve problems.
C)emotions are useful.
D)all of the above.

Question 20

Since the rise of scientific management,organisations have been specifically designed with the objective of trying to control and keep a damper on emotions.This is known as:

A)cognitive dissonance.
B)emotional negation.
C)the myth of rationality.
D)the affective component of emotions.

Question 21

Which of the following is not a true statement about emotions,moods and personality?

A)Positive events are more likely to affect the positive mood and emotions of extroverts.
B)While people experience different emotions,the strength of the emotional experience stays the same.
C)Moods and emotions have a trait component to them.
D)People differ in how predisposed they are to experience emotions intensely.

Question 22

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and ability to read others.

Question 23

Displayed emotions are innate.

Question 24

Which of the following is not true with respect to the role that emotions play in the workplace?

A)Emotional labour means that feelings should be stifled because they are not part of a job's required behaviour.
B)How we experience emotions is not always the same as how we show it.
C)Emotional labour creates dilemmas for employees.
D)Emotions can hinder performance.

Question 25

Which of the following is not a true statement about emotions,moods and weather?

A)Illusory correlation explains why people tend to think that nice weather controls their moods.
B)According to the evidence,weather has little effect on mood.
C)People often associate things as causal when there is no true relationship.
D)People report being in a better mood on bright and sunny days.

Question 26

Moods are intense feelings that are directed at someone or something.

Question 27

Self- motivation refers to the ability to manage your own emotions and impulses.

Question 28

Gina and Hanna are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner toward them.Hanna also dislikes her students,but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?

A)deep acting
B)felt emotions
C)expressed emotions
D)surface acting

Question 29

The evidence suggests that while emotions affect motivation,however moods do not.

Question 30

is (are)less intense feelings which often lack a contextual stimulus.

A)Internal stimuli
B)Affect
C)Moods
D)Emotions

Question 31

Which of the following is not true concerning emotions?

A)Employees bring an emotional component with them to work every day.
B)Emotions are not the same as moods.
C)The role of emotions does not have to be studied in organisational behaviour.
D)In the past,emotions were rarely viewed as being constructive.

Question 32

The concept of emotional labour originally developed in relation to service jobs.

Question 33

People give different responses to identical emotion- provoking stimuli.

Question 34

is (are)intense feelings that are directed at someone or something.

A)Affect
B)Moods
C)Emotions
D)Internal stimuli

Question 35

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and ability to read others?

A)Women show greater emotional expression.
B)Men experience emotions more intensely.
C)Men are less comfortable expressing emotions.
D)Women are better at reading nonverbal cues.

Question 36

People tend to be happiest when their limbic system is relatively active.

Question 37

Which of the following statements about time and emotions is generally true?

A)People are generally in lower spirits in the evening.
B)Most people experience their best moods midweek.
C)Negative affect shows little fluctuation throughout the day.
D)Regardless of when people go to bed,their level of positive affect tends to peak right when they wake up.

Question 38

Which of the following is not a true statement about the limbic system as it relates to emotions?

A)When the limbic system "heats up",negative emotions such as anger dominate over positive ones.
B)Women tend to have more active limbic systems then men.
C)Happy people tend to have more active limbic systems.
D)All emotions originate in the brain's limbic system.

Question 39

The evidence suggests that the more emotional intelligence you have,the better you will perform in a job.

Question 40

Negotiation is an emotional process.

Question 41

Emotional intelligence has been shown to affect decision making.

Question 42

Discuss how emotions may be related to decision making.

Question 43

Discuss how emotions and moods influence the selection,motivation,leadership and customer service in organisations.

Question 44

What is the difference between felt emotions and displayed emotions?

Question 45

Explain the differences among the following terms: affect,emotions,and moods.

Question 46

Getting lots of exercise helps improve one's mood.

Question 47

Discuss two aspects of emotions and how they may relate to jobs.

Question 48

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Question 49

Discuss whether there are gender differences regarding emotions.

Question 50

What is emotional intelligence? What are the five dimensions of emotional intelligence?

Question 51

Discuss the impact of emotional labour on employees.

Question 52

Research has identified six universal emotions: anger,fear,sadness,happiness,disgust,and surprise.

Question 53

People who are good at reading others' emotions may be more effective in their jobs.

Question 54

Discuss the reasons for and against study of emotional intelligence.