Question 1

Which of the following is not true concerning emotions?

Accepted Answer

A) Employees bring an emotional component with them to work every day. 
B) Emotions are not the same as moods. 
C) The role of emotions does not have to be studied in organisational behaviour. 
D) In the past,emotions were rarely viewed as being constructive. 
A) Employees bring an emotional component with them to work every day. 
B) Emotions are not the same as moods. 
C) The role of emotions does not have to be studied in organisational behaviour. 
D) In the past,emotions were rarely viewed as being constructive. C

Question 2

What is emotional intelligence? What are the five dimensions of emotional intelligence?

Accepted Answer

Emotional intelligence is one's ability to detect and to manage emotional cues and information.It's composed of five dimensions.Self- awareness is being aware of what you're feeling.Self- management is the ability to manage one's own emotions and impulses.Self- motivation is the ability to persist in the face of setbacks and failures.Empathy is the ability to sense how others are feeling.Social skills are the ability to handle the emotions of others.

Question 3

Negotiation is an emotional process.

Accepted Answer

A) True 
 B)False  True

Question 4

Getting lots of exercise helps improve one's mood.

Accepted Answer

A) True 
 B)False

Question 5

According to a study that looked evaluated 11 American presidents,the key quality that differentiated the successful from the unsuccessful was:

Accepted Answer

A) emotional intelligence. 
B) intelligence. 
C) emotional stability. 
D) all of the above. 
A) emotional intelligence. 
B) intelligence. 
C) emotional stability. 
D) all of the above.

Question 6

Which of the following is not a true statement about emotions and moods?

Accepted Answer

A) Negative affect consists of boredom,sluggishness and tiredness at the low end of the dimension. 
B) When emotions are grouped into positive and negative categories,they become mood states. 
C) One way to classify emotions is by whether they are positive or negative. 
D) Positive affect is the mood dimension consisting of positive emotions such as excitement and cheerfulness. 
A) Negative affect consists of boredom,sluggishness and tiredness at the low end of the dimension. 
B) When emotions are grouped into positive and negative categories,they become mood states. 
C) One way to classify emotions is by whether they are positive or negative. 
D) Positive affect is the mood dimension consisting of positive emotions such as excitement and cheerfulness.

Question 7

Which of the following is not a true statement about moods in the workplace?

Accepted Answer

A) Research indicates that when leaders are in a good mood,group members are more positive. 
B) It appears to make good sense that managers hire team members who are predisposed to experience positive moods. 
C) Positive moods can transmit from tam member to team member. 
D) Effective leaders have no need of relying on emotional appeals to convey their messages. 
A) Research indicates that when leaders are in a good mood,group members are more positive. 
B) It appears to make good sense that managers hire team members who are predisposed to experience positive moods. 
C) Positive moods can transmit from tam member to team member. 
D) Effective leaders have no need of relying on emotional appeals to convey their messages.

Question 8

Which of the following is not a dimension of emotional intelligence?

Accepted Answer

A) self- management 
B) self- evaluation 
C) self- awareness 
D) self- motivation 
A) self- management 
B) self- evaluation 
C) self- awareness 
D) self- motivation

Question 9

Discuss two aspects of emotions and how they may relate to jobs.

Accepted Answer

The answer can vary here depen

Question 10

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and ability to read others.

Accepted Answer

A) True 
 B)False

Question 11

Emotions that are organisationally required and considered appropriate in a given job are termed:

Accepted Answer

A) conditional emotions. 
B) displayed emotions. 
C) exposed emotions. 
D) felt emotions. 
A) conditional emotions. 
B) displayed emotions. 
C) exposed emotions. 
D) felt emotions.

Question 12

The evidence suggests that the more emotional intelligence you have,the better you will perform in a job.

Accepted Answer

A) True 
 B)False

Question 13

Displayed emotions are innate.

Accepted Answer

A) True 
 B)False

Question 14

The concept of emotional labour originally developed in relation to service jobs.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a true statement about emotions,moods and decision making?

Accepted Answer

A) Even when people are positive,it does not seem to help their decision making. 
B) People tend to make the same decisions whether feeling calm or angry or stressed. 
C) Heuristics help people make decisions quickly. 
D) OB researchers are in agreement about the role of negative emotions and moods in decision making. 
A) Even when people are positive,it does not seem to help their decision making. 
B) People tend to make the same decisions whether feeling calm or angry or stressed. 
C) Heuristics help people make decisions quickly. 
D) OB researchers are in agreement about the role of negative emotions and moods in decision making.

Question 16

Discuss how emotions and moods influence the selection,motivation,leadership and customer service in organisations.

Accepted Answer

Emotions and moods affect a number of ar

Question 17

Which of the following is not a true statement about the limbic system as it relates to emotions?

Accepted Answer

A) When the limbic system "heats up",negative emotions such as anger dominate over positive ones. 
B) Women tend to have more active limbic systems then men. 
C) Happy people tend to have more active limbic systems. 
D) All emotions originate in the brain's limbic system. 
A) When the limbic system "heats up",negative emotions such as anger dominate over positive ones. 
B) Women tend to have more active limbic systems then men. 
C) Happy people tend to have more active limbic systems. 
D) All emotions originate in the brain's limbic system.

Question 18

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Accepted Answer

A) True 
 B)False

Question 19

Discuss how emotions may be related to decision making.

Accepted Answer

Previous research has suggested that mor

Question 20

is (are)less intense feelings which often lack a contextual stimulus.

Accepted Answer

A) Internal stimuli 
B) Affect 
C) Moods 
D) Emotions 
A) Internal stimuli 
B) Affect 
C) Moods 
D) Emotions

Which of the following is not true concerning emotions?

What is emotional intelligence? What are the five dimensions of emotional intelligence?

Negotiation is an emotional process.

Getting lots of exercise helps improve one's mood.

According to a study that looked evaluated 11 American presidents,the key quality that differentiated the successful from the unsuccessful was:

Which of the following is not a true statement about emotions and moods?

Which of the following is not a true statement about moods in the workplace?

Which of the following is not a dimension of emotional intelligence?

Discuss two aspects of emotions and how they may relate to jobs.

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and ability to read others.

Emotions that are organisationally required and considered appropriate in a given job are termed:

The evidence suggests that the more emotional intelligence you have,the better you will perform in a job.

Displayed emotions are innate.

The concept of emotional labour originally developed in relation to service jobs.

Which of the following is a true statement about emotions,moods and decision making?

Discuss how emotions and moods influence the selection,motivation,leadership and customer service in organisations.

Which of the following is not a true statement about the limbic system as it relates to emotions?

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Discuss how emotions may be related to decision making.

is (are)less intense feelings which often lack a contextual stimulus.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Understanding Group and Team Behaviour

Leadership

Power and Politics

Communication and Conflict

Organisational Structure

Organisational Culture

Organisational Change and Development

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Exam 6: Emotions and Moods

Which of the following is not true concerning emotions?

What is emotional intelligence? What are the five dimensions of emotional intelligence?

Negotiation is an emotional process.

Getting lots of exercise helps improve one's mood.

According to a study that looked evaluated 11 American presidents,the key quality that differentiated the successful from the unsuccessful was:

Which of the following is not a true statement about emotions and moods?

Which of the following is not a true statement about moods in the workplace?

Which of the following is not a dimension of emotional intelligence?

Discuss two aspects of emotions and how they may relate to jobs.

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and ability to read others.

Emotions that are organisationally required and considered appropriate in a given job are termed:

The evidence suggests that the more emotional intelligence you have,the better you will perform in a job.

Displayed emotions are innate.

The concept of emotional labour originally developed in relation to service jobs.

Which of the following is a true statement about emotions,moods and decision making?

Discuss how emotions and moods influence the selection,motivation,leadership and customer service in organisations.

Which of the following is not a true statement about the limbic system as it relates to emotions?

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Discuss how emotions may be related to decision making.

is (are)less intense feelings which often lack a contextual stimulus.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Understanding Group and Team Behaviour

Leadership

Power and Politics

Communication and Conflict

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters