Deck 15: Workplace Memos and Letters

Question 1

Memos are often converted into PDF files and attached to email messages.

Answer 1

False

Question 2

The subject line of a memo that uses the indirect approach is not specific about the main point.

Answer 2

True

Question 3

A transmittal memo

A) distributes bad news to the recipients.
B) distributes good news to the recipients.
C) accompanies long reports or proposals.
D) distributes both bad and good news to the recipients.
E) accompanies long reports or proposals and distributes both bad and good news to the recipients.

Answer 3

accompanies long reports or proposals.

Question 4

The most popular format for workplace letters is the block format.

Question 5

The "you" perspective in a letter is most appropriate

A) in the salutation.
B) in the first sentence of the letter.
C) in the concluding paragraph.
D) throughout the letter.
E) at no point.

Question 6

To format a memo,

A) do not use paragraphs.
B) single-space within paragraphs and double-space between paragraphs.
C) double-space within and between paragraphs.
D) indent the first line of a paragraph.
E) b and d.

Question 7

In the standard block letter format, the

A) enclosure notation appears before the complimentary closing.
B) heading appears above the date.
C) sender's address is omitted.
D) sender's signature appears above the complimentary closing.
E) All of these answers are correct.

Question 8

The line announces the topic of your memo.

Question 9

In a letter, the date usually appears immediately below the sender's address.

Question 10

To write an effective sales letter,

A) begin with a long and detailed introduction.
B) exaggerate claims.
C) clearly state any benefits for the reader.
D) avoid asking the reader to take action.
E) All of these answers are correct.

Question 11

A memo is most appropriate for

A) relaying information within an organization.
B) resolving a simple issue.
C) addressing a sensitive topic.
D) asking a quick question.
E) All of the answers are correct.

Question 12

Inquiry letters are always unsolicited.

Question 13

When conveying bad news,

A) place an apology at the very end of the letter.
B) use phrasing such as "I regret" or "We're sorry."
C) use "you" to place responsibility on the reader.
D) never use passive voice.
E) a and d.

Question 14

Headings and bullets are not needed in memos because they are typically short communications.

Question 15

Memos

A) are commonly addressed to people outside a company.
B) provide appropriate formality for the workplace.
C) should always take a direct approach.
D) should be sent via paper rather than email.
E) None of these answers are correct.

Question 16

Informational memos are increasingly being sent via email.

Question 17

A memo accompanies a package of materials and indicates that information is being sent from one place to another.

Question 18

Memos generally focus on only one topic.

Question 19

Letters are important for communicating outside an organization.

Question 20

Appeal to both logic and emotion in a sales letter.