Question 1

Letters are important for communicating outside an organization.

Accepted Answer

A) True 
 B)False  True

Question 2

To write an effective sales letter,

Accepted Answer

A)  begin with a long and detailed introduction. 
B)  exaggerate claims. 
C)  clearly state any benefits for the reader. 
D)  avoid asking the reader to take action. 
E)  All of these answers are correct. 
A)  begin with a long and detailed introduction. 
B)  exaggerate claims. 
C)  clearly state any benefits for the reader. 
D)  avoid asking the reader to take action. 
E)  All of these answers are correct. C

Question 3

Memos

Accepted Answer

A)  are commonly addressed to people outside a company. 
B)  provide appropriate formality for the workplace. 
C)  should always take a direct approach. 
D)  should be sent via paper rather than email. 
E)  None of these answers are correct. 
A)  are commonly addressed to people outside a company. 
B)  provide appropriate formality for the workplace. 
C)  should always take a direct approach. 
D)  should be sent via paper rather than email. 
E)  None of these answers are correct. B

Question 4

A transmittal memo

Accepted Answer

A)  distributes bad news to the recipients. 
B)  distributes good news to the recipients. 
C)  accompanies long reports or proposals. 
D)  distributes both bad and good news to the recipients. 
E)  accompanies long reports or proposals and distributes both bad and good news to the recipients. 
A)  distributes bad news to the recipients. 
B)  distributes good news to the recipients. 
C)  accompanies long reports or proposals. 
D)  distributes both bad and good news to the recipients. 
E)  accompanies long reports or proposals and distributes both bad and good news to the recipients.

Question 5

In a letter, the date usually appears immediately below the sender's address.

Accepted Answer

A) True 
 B)False

Question 6

To format a memo,

Accepted Answer

A)  do not use paragraphs. 
B)  single-space within paragraphs and double-space between paragraphs. 
C)  double-space within and between paragraphs. 
D)  indent the first line of a paragraph. 
E)  b and d. 
A)  do not use paragraphs. 
B)  single-space within paragraphs and double-space between paragraphs. 
C)  double-space within and between paragraphs. 
D)  indent the first line of a paragraph. 
E)  b and d.

Question 7

The "you" perspective in a letter is most appropriate

Accepted Answer

A)  in the salutation. 
B)  in the first sentence of the letter. 
C)  in the concluding paragraph. 
D)  throughout the letter. 
E)  at no point. 
A)  in the salutation. 
B)  in the first sentence of the letter. 
C)  in the concluding paragraph. 
D)  throughout the letter. 
E)  at no point.

Question 8

A memo is most appropriate for

Accepted Answer

A)  relaying information within an organization. 
B)  resolving a simple issue. 
C)  addressing a sensitive topic. 
D)  asking a quick question. 
E)  All of the answers are correct. 
A)  relaying information within an organization. 
B)  resolving a simple issue. 
C)  addressing a sensitive topic. 
D)  asking a quick question. 
E)  All of the answers are correct.

Question 9

The most popular format for workplace letters is the block format.

Accepted Answer

A) True 
 B)False

Question 10

Memos generally focus on only one topic.

Accepted Answer

A) True 
 B)False

Question 11

In the standard block letter format, the

Accepted Answer

A)  enclosure notation appears before the complimentary closing. 
B)  heading appears above the date. 
C)  sender's address is omitted. 
D)  sender's signature appears above the complimentary closing. 
E)  All of these answers are correct. 
A)  enclosure notation appears before the complimentary closing. 
B)  heading appears above the date. 
C)  sender's address is omitted. 
D)  sender's signature appears above the complimentary closing. 
E)  All of these answers are correct.

Question 12

The subject line of a memo that uses the indirect approach is not specific about the main point.

Accepted Answer

A) True 
 B)False

Question 13

A _________memo accompanies a package of materials and indicates that information is being sent from one place to another.

Accepted Answer

The answer of A _________memo accompanies a package of materials...

Question 14

Informational memos are increasingly being sent via email.

Accepted Answer

A) True 
 B)False

Question 15

Appeal to both logic and emotion in a sales letter.

Accepted Answer

A) True 
 B)False

Question 16

Headings and bullets are not needed in memos because they are typically short communications.

Accepted Answer

A) True 
 B)False

Question 17

When conveying bad news,

Accepted Answer

A)  place an apology at the very end of the letter. 
B)  use phrasing such as "I regret" or "We're sorry." 
C)  use "you" to place responsibility on the reader. 
D)  never use passive voice. 
E)  a and d. 
A)  place an apology at the very end of the letter. 
B)  use phrasing such as "I regret" or "We're sorry." 
C)  use "you" to place responsibility on the reader. 
D)  never use passive voice. 
E)  a and d.

Question 18

Inquiry letters are always unsolicited.

Accepted Answer

A) True 
 B)False

Question 19

Memos are often converted into PDF files and attached to email messages.

Accepted Answer

A) True 
 B)False

Question 20

The_________ line announces the topic of your memo.

Accepted Answer

The answer of The_________ line announces the topic of your...

Exam 15: Workplace Memos and Letters

Letters are important for communicating outside an organization.

To write an effective sales letter,

Memos

A transmittal memo

In a letter, the date usually appears immediately below the sender's address.

To format a memo,

The "you" perspective in a letter is most appropriate

A memo is most appropriate for

The most popular format for workplace letters is the block format.

Memos generally focus on only one topic.

In the standard block letter format, the

The subject line of a memo that uses the indirect approach is not specific about the main point.

A _________memo accompanies a package of materials and indicates that information is being sent from one place to another.

Informational memos are increasingly being sent via email.

Appeal to both logic and emotion in a sales letter.

Headings and bullets are not needed in memos because they are typically short communications.

When conveying bad news,

Inquiry letters are always unsolicited.

Memos are often converted into PDF files and attached to email messages.

The_________ line announces the topic of your memo.

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email and Text Messages

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters