Deck 18: Managing Organization Culture

Question 1

Subcultures can affect management efforts both positively and negatively.

Answer 1

True

Question 2

Which one of the following is a characteristic of an organization with a clan culture?

A)strong external focus
B)autocratic leadership
C)emphasis on stability and control
D)cohesion among members
E)hard-driving leadership

Answer 2

D

Question 3

Write a short essay on the importance of organization culture.

Answer 3

Understanding and managing organization culture have become extremely important issues for modern managers in achieving organizational success.According to Michael Porter,a professor at Harvard Business School,organization culture is such an important issue that managers should not merely be taking it seriously as a sound idea,but embedding it into organizational strategy to help build a competitive advantage.Many management writers believe an important prerequisite to organizational success is a manager's thorough understanding of organization culture concepts.Only through such an understanding can a manager begin to have impact on encouraging behavior of organization members that will lead to organizational success.

Question 4

When management takes steps to make sure new hires are appropriate for the firm's culture,the manager is hiring for ________/job fit.

A)person
B)task
C)staffing
D)organization
E)department

Question 5

Mark is an intern with Preston and Southend,a law firm.He finds that the senior employees are highly involved in the training and acquaintance of younger staff within the organization.The firm also displays a high degree of commitment towards employees and resembles a close-knit family,with emphasis placed on teamwork and shared values.What type of organization is prevalent in Preston and Southend?

A)clan culture
B)adhocracy culture
C)hierarchy culture
D)market culture
E)bureaucracy culture

Question 6

Leaders in organizations with clan cultures are likely to be ________.

A)autocrats
B)mentors
C)micromanagers
D)dictators
E)controllers

Question 7

A(n)________ is an organization culture characterized by a strong internal focus with a high degree of flexibility and discretion.

A)adhocracy culture
B)clan culture
C)hierarchy culture
D)bureaucracy culture
E)market culture

Question 8

When a new employee begins working for an organization,managers should provide them with a/an ________ to aide the new employee in understanding and accepting the firm's core values.

A)employee code
B)code of behavior
C)employee behavior policy
D)employee conduct plan
E)code of conduct

Question 9

What are the functions of organization culture?

Question 10

Which one of the following statements is true of organization culture?

A)Organization culture ensures complete personal and corporate transparency.
B)Organization culture is conceptualized and implemented by the founders of the organization at the time of establishment.
C)Organization culture can be characterized in an organization by describing dimensions such as organizational norms and habits.
D)Organization culture is often wrongly confused to mean the same as the personality of the organization.
E)Organization culture is conceptually distinct from ideas such as organizational rituals and special language.

Question 11

The shared values about organizational functioning held by the majority of organization members is known as the ________.

A)leading organization subculture
B)organization design
C)organizational hierarchy
D)dominant organization culture
E)organizational effectiveness

Question 12

________ is not established at once by a manager,but evolves slowly over time.

A)Corporate governance
B)Organizational ecology
C)Organizational space
D)Corporate behavior
E)Organization culture

Question 13

What is an organization subculture? What is its significance for an organization?

Question 14

Given an explicit organization culture,organization members tend to make decisions that are consistent with the values embedded in that culture.

Question 15

________ is a set of shared values that organization members have regarding the functioning and existence of their organization.

A)Organizational space
B)Corporate governance
C)Organization culture
D)Corporate behavior
E)Organizational ecology

Question 16

A culture embedded within a dominant culture is known as ________.

A)organization partial culture
B)organization subculture
C)organization shared culture
D)organization mini culture
E)organization super culture

Question 17

Organization culture is established by a manager or the founder of the organization at the time of its creation.

Question 18

A(n)________ is a document that reflects the core values of an organization and suggests how organization members should act in relation to them.

A)code of conduct
B)business record
C)memorandum of understanding
D)operating agreement
E)mission statement

Question 19

Which one of the following activities is a manager most likely to perform if he or she is from an organization with a clan culture?

A)make sure employees know exactly what is expected of them
B)accept only world-class quality in products and services
C)track how competitors are doing
D)give customers what they want the first time
E)celebrate the successes of work teams and individuals

Question 20

Provide a brief description of organization culture.

Question 21

General Electric operates under the premise that if any of its subsidiaries are not number one or two in market sales,the subsidiaries would be sold.This company is highly competitive and is often used as an example of a company with a(n)________.

A)market culture
B)hierarchy culture
C)adhocracy culture
D)clan culture
E)hypocrisy culture

Question 22

Andrew has been working in Schezny and Co.for the past three months.Which one of the following statements made by Andrew about Schezny and Co.will support his claim that the company has a market culture?

A)The firm's culture reflects values that emphasize stability and control along with a strong internal focus.
B)The firm's leaders are hard-driving,focused on winning,achieving stretch goals,and outpacing the competition.
C)The firm encourages activities that reflect shared values and goals,teamwork,and organization commitment to employees.
D)The firm's culture is characterized by a simple structure or a lack of structure.
E)The firm has no formal set of rules or procedures in place for employees and encourages creativity in the workplace.

Question 23

Fatima works for an organization whose culture could be described as formal and structured.Fatima works for a firm with a/an ________ culture.

A)clan
B)adhocracy
C)hierarchy
D)market
E)champion

Question 24

During an interview,Roy asks his interviewer about the type of culture of the organization.The interviewer informs Roy that the organization has a very simple structure and interactions between employees are extremely informal in nature.Also,there are few rules and procedures that employees are expected to follow.Employees are encouraged to take risks and be creative in the workplace.The organization has a(n)________.

A)clan culture
B)hierarchy culture
C)adhocracy culture
D)market culture
E)bureaucracy culture

Question 25

Which one of the following is a characteristic specific to an organization with a market structure?

A)commitment to employees
B)shared values and goals among members
C)simple organization structure
D)focus on outpacing the competition
E)cohesion among members

Question 26

Tomas works for an organization whose culture could be described as entrepreneurial and simple.Tomas works for a firm with a/an ________ culture.

A)clan
B)adhocracy
C)hierarchy
D)market
E)champion

Question 27

Leaders in an organization with a hierarchy culture tend to focus on ________.

A)informal work practices
B)relationships with all stakeholders in the market
C)decentralization and increasing cohesion among members
D)coordination and organization
E)innovation and commitment to cost containment

Question 28

Edwin is starting his new job as an executive with a publishing firm.Which one of the following statements would be an indication that his new company has a hierarchy culture?

A)Edwin's supervisor constantly emphasizes the need for innovation during the orientation session.
B)Edwin is told that he will have to perform duties that might be significantly different from those mentioned in his job description.
C)Edwin learns that the firm has no formal set rules or procedures within the workplace that he is expected to follow.
D)Edwin's new firm's CEO stresses the need to achieve coordination and organization within the firm in his welcome speech.
E)Edwin's new firm is characterized by flexibility and discretion,coupled with a strong external focus.

Question 29

________ is an organization culture that reflects values that emphasize stability and control along with an external focus.

A)Adhocracy culture
B)Clan culture
C)Market culture
D)Hierarchy culture
E)Bureaucracy culture

Question 30

Which one of the following workplace characteristics is found in an organization with an adhocracy culture?

A)structured
B)creative
C)formal
D)efficiency-oriented
E)hierarchical

Question 31

Which one of the following activities is a manager most likely to perform if he or she is from an organization with a market culture?

A)celebrate the successes of work teams and individuals
B)make continuous improvement a feature of the workplace
C)understand the keys to their competitors' success
D)talk to people about their new ideas and what they expect the results of ideas could be
E)establish vehicles for trying out new ideas

Question 32

Which one of the following statements best exemplifies a manager's actions in a Hierarchy Culture?

A)Focus on stability and control,as well as coordination and organization.
B)Hold people accountable for generating innovative ideas.
C)Talk to people about their new ideas and what they expect the results of ideas could be.
D)Reward those who come up with new ways to perform work.
E)Make continuous improvement a feature of the workplace.

Question 33

Farooq works for an organization whose culture could be described as flexible and family-oriented.Farooq works for a firm with a/an ________ culture.

A)clan
B)adhocracy
C)hierarchy
D)market
E)champion

Question 34

________ is an organization culture characterized by flexibility and discretion along with an external focus.

A)Bureaucracy culture
B)Market culture
C)Clan culture
D)Hierarchy culture
E)Adhocracy culture

Question 35

An adhocracy is a culture reflecting an organization with ________.

A)formal rules and policies for employees
B)a strong internal focus
C)an emphasis on stability and control
D)a simple structure or lack of structure
E)autocratic leadership

Question 36

Leaders in an organization with a market culture tend to be ________.

A)accommodating
B)mentors
C)conservative
D)hard-driving
E)parent figures

Question 37

An organization with a highly competitive "results or else" mentality can be said to follow a(n)________.

A)market culture
B)adhocracy culture
C)clan culture
D)bureaucracy culture
E)ethical culture

Question 38

Which one of the following types of organization culture is oriented toward all the stakeholders of an organization?

A)clan culture
B)adhocracy culture
C)hierarchy culture
D)market culture
E)bureaucracy culture

Question 39

________ is an organization culture characterized by an internal focus along with an emphasis on stability and control.

A)Bureaucracy culture
B)Market culture
C)Clan culture
D)Hierarchy culture
E)Adhocracy culture

Question 40

Which one of the following activities is a manager most likely to perform if he or she is from an organization with an adhocracy culture?

A)standardize policies and procedures so employees know exactly how to get work accomplished
B)reward those who come up with new ways to perform work
C)give employees regular feedback on how well they are performing jobs
D)establish a structured monitoring system that shows how well employees are performing jobs
E)include in employee orientation a focus on tradition,values,and vision of the organization

Question 41

The ________ dimension of organization culture is the element which focuses on making sure that a product,in the opinion of the customer,does what it is supposed to do.

A)ethics
B)technological
C)quality
D)diversity
E)innovation

Question 42

The ________ dimension of organization culture is a facet of organization culture that focuses on making sure that an organization emphasizes not only what is good for the organization,but what is good for other human beings.

A)quality
B)customer
C)ethics
D)spirituality
E)innovation

Question 43

How are organization cultures classified? What are the different types of organization culture that exist?

Question 44

Which one of the following statements is true of the steps managers undertake to build a high-performance organization culture?

A)Managers must ensure that all employees always put the organization's performance above their own.
B)Managers should strive to ensure that organizational mission and employees' performance are distinct parameters and are delinked from each other.
C)Management must hire and retain talented employees even if they are more expensive,as they are normally an effective means to achieve better organizational performance.
D)An organization's management should encourage natural development of its culture,and should refrain from trying to influence its development.
E)The performance of managers should be tracked with job-related progress being communicated to them only through formal channels.

Question 45

Talkalot,a cell phone company,aims to maintain an organizational focus on providing better customer service.It hopes that this emphasis will result in building strong ________.

A)job satisfaction
B)organizational effectiveness
C)organizational commitment
D)employee proactivity
E)business resilience

Question 46

In an adhocracy culture,leaders are seen more as mentors and perhaps even parent figures.

Question 47

According to the "Track and talk about performance" step that managers take to build a high performance-yielding organization culture,all the organization members should always be thinking about their individual performance.

Question 48

Which one of the following statements is true of the ethical dimension of an organization's culture?

A)Rewarding ethical behavior of the past decreases the probability that organization members will act ethically in the future.
B)Ethics training guarantees that employees will choose the desired ethical behavior in every possible situation.
C)Ethics training normally focuses on developing a common understanding throughout the organization of the role ethics plays in organizational operations.
D)Management should refrain from promoting employees on the sole basis of their previous ethical behavior.
E)The ethics dimension of the organization's culture has historically been the most emphasized dimension.

Question 49

Which one of the following helps employees understand why their organization exists?

A)vision statement
B)propaganda
C)statement of faith
D)mission statement
E)balance sheet

Question 50

A firm with a/an ________ culture emphasizes stability and control along with an external focus.

A)clan
B)adhocracy
C)hierarchy
D)market
E)champion

Question 51

Management needs to help employees learn to be high performers.This means managers should ________ appropriate performance.

A)punish
B)reward
C)discipline
D)champion
E)observe

Question 52

Briefly explain the concept of organizational commitment.

Question 53

Organizational commitment can be equated to the ________ that influences employees to act in ways that are consistent with the organization's interests.

A)glue
B)psychological bond
C)appeal
D)cultural tack
E)innovation dimension

Question 54

Individuals within the workplace with a hierarchy culture are more concerned about efficiency and let formal rules and policies govern how they operate.

Question 55

Which one of the following dimensions of an organization's culture is emphasized by the management if it hopes to win customer loyalty and repeat purchases through customer satisfaction with products or services?

A)ethics dimension
B)innovation dimension
C)quality dimension
D)diversity dimension
E)spirituality dimension

Question 56

________ is defined as the dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

A)Job satisfaction
B)Organizational effectiveness
C)Employee proactivity
D)Business resilience
E)Organizational commitment

Question 57

Jane is starting a company and needs to give her employees a clear purpose of the organization.Jane needs a ________.

A)vision statement
B)mission statement
C)propaganda
D)balance sheet
E)statement of faith

Question 58

The ________ dimension of organization culture is an aspect that encourages the application of new ideas to the improvement of organizational processes,products or services.

A)spirituality
B)quality
C)customer
D)innovation
E)diversity

Question 59

How does building a hierarchy of objectives help build a high-performance organization culture?

Question 60

A clan culture is an organization culture with a strong external focus coupled with a low degree of flexibility and discretion.

Question 61

Which one of the following is the first step in an organizational socialization process?

A)providing initial work experiences
B)recruiting new employees
C)defining informal organization
D)providing role models
E)evaluating the cultural fit

Question 62

Which one of the following is a characteristic of new recruits during their first year in an organization?

A)exceptionally high productivity rates
B)low incidence of mistakes
C)struggle to fit within the organization
D)greater likelihood to break organizational rules
E)good acquaintance with organization culture

Question 63

A(n)________ is a belief of a person or social group in which they have an emotional investment.

A)morale
B)value
C)aesthetic
D)virtue
E)vice

Question 64

In which one of the following examples is the use of organizational language as a cultural artifact most evident?

A)Lee Iacocca's efforts to save Chrysler Corporation from bankruptcy
B)Henry Ford's famous line: "Any customer can have a car painted any color that he wants so long as it is black."
C)Prudential Life Insurance Company's use of the Rock of Gibraltar as a symbol of the company's dependability,strength,and unchanging commitment to customers
D)Allstate's slogan "You're in good hands with Allstate"
E)Mary Kay Cosmetics' annual sales celebrations for employees

Question 65

________ is the process by which management can appropriately integrate new employees within an organization's culture.

A)Organizational restructuring
B)Organizational identification
C)Organizational resilience
D)Organizational socialization
E)Organizational configuration

Question 66

A ________ is a formally drafted document that summarizes the primary beliefs within the culture of a specific organization in which they have an emotional investment.

A)values statement
B)guidance document
C)bench memorandum
D)testament
E)green paper

Question 67

________ refers to a formal activity conducted on important organizational occasions.

A)Organizational storytelling
B)Organizational saga
C)Organizational myth
D)Organizational ceremony
E)Organizational identification

Question 68

The act of passing organizational myths and sagas to other organization members is known as organizational ________.

A)mentoring
B)identification
C)storytelling
D)configuration
E)proactivity

Question 69

Which one of the following is an advantage to organizations that emphasize the diversity dimension of their culture?

A)increased perspectives on problem solving
B)lower organizational expenditure
C)greater customer loyalty towards their products
D)improved homogeneity of the workforce
E)higher levels of creativity among employees

Question 70

A(n)________,an object that holds meaning beyond its intrinsic content,provides a roadmap for what is important in a particular organization.

A)organizational saga
B)organizational symbol
C)organizational myth
D)jargon
E)anecdote

Question 71

The ________ dimension of organization culture is an aspect that encourages organization members to integrate spiritual life and work.

A)innovation
B)spirituality
C)quality
D)diversity
E)ethics

Question 72

Which one of the following includes compensation,satisfying work,and verbal recognition?

A)organizational storytelling
B)organizational saga
C)organizational myth
D)organizational ceremony
E)organizational rewards

Question 73

The purpose of an organizational saga is to ________.

A)clarify the purpose of the organization
B)explain organizational beginnings or events that are of great significance to the organization
C)identify and perpetuate the organization's shared values
D)build employee commitment reflected by organizational myths
E)appropriately integrate new employees within an organization's culture

Question 74

The ________ dimension of organization culture focuses on catering to the needs of those individuals who buy goods and services produced.

A)customer
B)innovation
C)technological
D)spirituality
E)ethics

Question 75

What aspect of organization culture is reflected in the extent to which it facilitates the achievement of organizational mission and objectives?

A)homogeneity
B)profitability
C)economy
D)diversity
E)health

Question 76

Which one of the following is a narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present?

A)organizational myth
B)organizational saga
C)organizational symbol
D)emblem
E)jargon

Question 77

Which one of the following is the final step in an organizational socialization process?

A)providing initial work experiences
B)knowledge transfer to the new employees
C)defining informal organization
D)providing role models
E)evaluating the cultural fit

Question 78

A(n)________ is a dimension of an organization that helps to describe and reinforce the beliefs,values,and norms in which an artifact exists.

A)archaeological artifact
B)cultural artifact
C)mentifact
D)family artifact
E)biofact

Question 79

Which one of the following is a popular belief or story that becomes associated with a person or institution and is considered to illustrate an organization culture ideal?

A)organizational saga
B)organizational ceremony
C)organizational myth
D)emblem
E)jargon

Question 80

The ________ dimension of organization culture is a component that encourages the existence of basic human differences among organization members.

A)spirituality
B)customer
C)diversity
D)innovation
E)ethics