Deck 1: Introducing Organizational Behavior

Question 1

When organizational behavior researchers collect data in real-life organizational settings,the research method of case studies is being used.

Answer 1

False

Question 2

Organizational behavior is the study of human behavior in organizations.

Answer 2

True

Question 3

Financial capital is the building block of organizational success.

Answer 3

False

Question 4

Scientific methods models in OB are not able to link causes with outcomes due to the human element.

Question 5

Laboratory studies are being used when organizational behavior researchers collect data in simulated and controlled settings.

Question 6

Progressive workplaces today look and act very similar to those of the past.

Question 7

As job satisfaction increases,absenteeism tends to go down; as job satisfaction decreases,absenteeism often goes up.

Question 8

Organizational behavior is an interdisciplinary body of knowledge with strong ties to psychology,sociology,criminal justice,and anthropology.

Question 9

Organizational behavior research is now rich with empirically based insights into cross-cultural issues.

Question 10

Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.

Question 11

Commonly used organizational behavior research methods include case studies,survey studies,meta analyses,field studies,and laboratory studies.

Question 12

Organizational behavior is an academic discipline devoted only to understanding group behavior.

Question 13

Organizational behavior seldom uses scientific methods to develop generalizations about behavior in organizations.

Question 14

Research in organizational behavior is based on scientific thinking,which means the proposed explanations are carefully tested and the explanations that can be scientifically verified are the only ones that are accepted.

Question 15

Eagley and colleagues conclude that followers are more accepting of a transformational style of leadership when the leader is male.

Question 16

When organizational behavior researchers collect data by using questionnaires and interviews in sample populations,the research method of meta analysis is being used.

Question 17

Learning about organizational behavior can help you expand your potential for career success in the dynamic,shifting,and complex workplaces of today.

Question 18

The early focus of the systematic study of management was on physical working conditions,principles of administration,and principles of industrial engineering.

Question 19

Evidence-based management uses hard facts and empirical evidence to make decisions.

Question 20

An essential responsibility of the science of organizational behavior is to create and test models that offer evidence-based foundations for decision making and action.

Question 21

An organization is defined as a collection of people working together in a division of labor to achieve a common purpose.

Question 22

Organizational behavior clearly indicates that managers should be held accountable for task performance results,but not job satisfaction results.

Question 23

Customers,owners,employees,suppliers,regulators,and local communities are among the key stakeholders of most business organizations.

Question 24

Controlling is the process of creating work structures and systems,and arranging resources to accomplish goals and objectives.

Question 25

Task performance is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.

Question 26

An effective manager is one whose organizational unit,group,or team consistently achieves its goals despite the fact that its members are uncommitted and unenthusiastic.

Question 27

The word "manager" is increasingly being replaced in conversations by such terms as "coordinator," "coach," or "team leader."

Question 28

The proportion of African-Americans,Hispanics,and Asians in the labor force is increasing.

Question 29

Some organizational climates are relaxed and informal,while others are more structured.

Question 30

The four basic functions of management are delegating,leading,controlling,and decision making.

Question 31

In organizational cultures that are more authoritarian and hierarchical,people are hesitant to make decisions and take action on their own,so they tend to show little initiative and wait for approval.

Question 32

In the new workplace,management is most effectively accomplished through "directing" and "controlling" rather than "supporting."

Question 33

Today's labor force is composed of fewer women than in prior years.

Question 34

Important trends in the contemporary business world include the demise of "command-and-control" of organizational structures and a commitment to ethical behavior.

Question 35

Organizations that obtain resource inputs from the environment and transform them into outputs that are returned to the environment in the form of finished goods or services are viewed as open systems.

Question 36

Fortunately,organizational stakeholders typically have the same business interests and objectives.

Question 37

The value chain begins when customers and clients are well served.

Question 38

Demographic trends indicate that,in the future,people of color will constitute the majority of the U.S.population.

Question 39

Workforce diversity involves differences based on gender,race and ethnicity,age,able-bodiedness,and sexual orientation.

Question 40

A key element in any organization that embraces multiculturalism is inclusion.

Question 41

Emotional intelligence,the ability to understand and deal with emotions,falls into the category of conceptual skills according to Robert Katz.

Question 42

Learning is an enduring change of behavior that results from experience.

Question 43

According to Robert Katz,the relative importance of technical,human,and conceptual skills varies across the different levels of management.

Question 44

Henry Mintzberg identified a set of roles that managers perform.These roles are: interpersonal,informational,and decisional.

Question 45

Life-long learning refers to the need to learn from day-to-day work experiences,conversations with colleagues and friends,counseling and advice from mentors,success models,training seminars and workshops,and other daily opportunities.

Question 46

According to Henry Mintzberg,managerial roles involving decision-making that affects other people are called technical roles.

Question 47

According to Henry Mintzberg,when a manager acts as a disturbance handler,this is an interpersonal role.

Question 48

According to Henry Mintzberg,managerial roles that involve working directly with other people are called human roles.

Question 49

Decisional roles include seeking out problems to solve and opportunities to explore,helping to resolve conflict,allocating resources,and negotiating with other parties.

Question 50

When managers are instilling enthusiasm by communicating with others,motivating them to work hard,and maintaining good interpersonal skills,they are engaged in the managerial function of leading.

Question 51

According to Robert Katz,the essential skills of management can be grouped into three categories.These categories are: interpersonal,informational,and decisional.

Question 52

The learning sequence begins with initial experience and subsequent reflection.

Question 53

Henry Mintzberg identified the set of roles that managers perform as technical,human,and conceptual.

Question 54

According to Archie Carroll,the manager who unintentionally acts unethically is considered amoral.

Question 55

Emotional intelligence includes the human skills of self-awareness,self-regulation,motivation,empathy,and social skill.

Question 56

Ethics mindfulness is an "enriched awareness" that causes a manager to behave with an ethical consciousness from one decision or behavioral event to another.

Question 57

According to Katz,proficiency in database management is considered a technical skill in today's workplace.

Question 58

Leaders succeed when people follow them not because they have to,but because they want to.

Question 59

According to Archie Carroll,an immoral manager does not subscribe to ethical principles,but instead makes decisions and acts to take best personal advantage of a situation.

Question 60

A manager's informational roles include being a figurehead,leader,and liaison.

Question 61

Scientific methods models link __________ with __________.

A)independent variables; dependent variables
B)specific variables; contingency variables
C)proven variables; non-proven variables
D)discovered variables; undisclosed variables
E)highly publicized variables; undisclosed variables

Question 62

Which of the following was NOT cited as a possible leadership strength of women in the research by Eagley?

A)Good at mentoring
B)More transformational
C)Encourage creativity
D)Very inspiring
E)Fairness in punishing

Question 63

__________ is a multidisciplinary field devoted to understanding individual and group behavior,interpersonal processes,and organizational dynamics.

A)Organizational behavior
B)Motivation
C)Performance management
D)Workgroup analysis
E)Accounting

Question 64

The realities of the contemporary business world include all of the following trends EXCEPT:

A)the demise of "command-and-control" organizational structures.
B)the importance of human capital.
C)a commitment to ethical behavior.
D)an emphasis on individuals working independently of one another.
E)a changing definition of jobs and career.

Question 65

Rather than assuming that there is one "best" or universal way to manage people in organizations,which approach do researchers use to try to identify how different situations can be best understood and handled?

A)Scientific
B)Industrial engineering
C)Contingency
D)Emotional intelligence
E)Laboratory study

Question 66

Which of the following is NOT an important research question addressing applications within the field of organizational behavior?

A)What creates job satisfaction for people at work?
B)How can ethical and socially responsible behavior in and by organizations be assured?
C)Should decisions be made by individual,consultative,or group methods?
D)What are the ingredients for marketing promotions within organizations?
E)How can organizational cultures be changed?

Question 67

Organizational behavior goals include all of the following EXCEPT improving the:

A)performance of people.
B)performance of groups.
C)performance of organizations.
D)quality of overall work life.
E)level of organizational profits.

Question 68

From its scientific heritage,organizational behavior has developed all of the following EXCEPT:

A)an emphasis on finding the "one best way" to complete a task.
B)an interdisciplinary body of knowledge.
C)use of scientific methods.
D)a focus on application.
E)contingency thinking.

Question 69

Scientific thinking is important to organizational behavior researchers and scholars for all of the following reasons EXCEPT:

A)the process of data collection is controlled.
B)the process of data collection is systematic.
C)proposed explanations are carefully tested.
D)only explanations that can be scientifically verified are accepted.
E)the process of data collection is discretionary.

Question 70

The increase in teamwork today is a function of all of the following EXCEPT:

A)management's dislike for individual contributors.
B)organizations can no longer rely on just managers for leadership.
C)leadership is valued by all members.
D)people are valuable human assets.
E)work is increasingly focused on peer contributions.

Question 71

When OB researchers look in depth at single situations,which research method are they using?

A)Survey studies
B)Case studies
C)Meta-analysis
D)Field studies
E)Laboratory studies

Question 72

Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:

A)psychology.
B)physics.
C)sociology.
D)anthropology.
E)economics.

Question 73

When OB researchers use statistics to pool the results of different studies,which research method are they using?

A)Survey studies
B)Case studies
C)Meta-analysis
D)Field studies
E)Laboratory studies

Question 74

__________ are simplified views of reality that attempt to explain real-world phenomena.

A)Models
B)Incubators
C)Theories
D)Scientific methods
E)Reproductions

Question 75

All of the following are characteristic of Generation F at work EXCEPT:

A)no one kills an idea.
B)credentials overrule contributions.
C)people choose tasks that interest them.
D)wisdom lies within the crowd.
E)resources flow toward good ideas and projects.

Question 76

Which of the following is NOT a trend in the contemporary business world?

A)Pervasive influence of information technology.
B)Respect for new workforce expectations.
C)Emphasis on teamwork.
D)Increase in "command-and-control" leadership.
E)Changing careers

Question 77

The following statements are accurate descriptions of the evolution of the scientific study of organizations EXCEPT:

A)the early focus of the systematic study of management was on physical working conditions,principles of administration,and principles of industrial engineering.
B)as management research progressed,emphasis was placed on the human factor with respect to individual attitudes,group dynamics,and relationships between managers and workers.
C)organization behavior continues to evolve as a discipline devoted to understanding individuals and groups in organizations.
D)organization behavior continues to evolve as a discipline devoted to understanding the performance implications of organizational processes,systems,and structures.
E)the primary focus on the human factor began in the 18th century.

Question 78

Which of the following statements about organizational behavior is NOT accurate?

A)Organizational behavior has strong ties to the behavioral sciences and allied social sciences.
B)Organizational behavior seeks to integrate the diverse insights of the behavioral sciences and allied social sciences.
C)Organizational behavior is divorced from the disciplines of political science and economics.
D)Organizational behavior seeks to improve the quality of work life.
E)Organizational behavior seeks to improve the performance of people,groups,and organizations.

Question 79

Data show that women earn only __________ cents per dollar earned by men.

A)50
B)68
C)75
D)90
E)95

Question 80

Which of the following reflects the expectations of the new generation of workers?

A)Less tolerant of hierarchy
B)Less high tech
C)More concerned about status
D)Less focus on work/life balance
E)More focus on structure