Deck 6: Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening

Question 1

Client: "There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts." Counselor: "They keep making fun of your shoes?"
Classify this response.

A)Encouraging
B)Paraphrasing
C)Summarizing
D)Restating

Answer 1

D

Question 2

If anything, informed consent when working with children is ___________________.

A)not an issue when you work in a well-organized school system
B)perhaps even more important than with adults
C)a concern to parents
D)all of the above

Answer 2

B

Question 3

Encouraging, paraphrasing and summarizing ____.

A)clarify for the client what he or she has said
B)help clients to talk in more detail about issues of concern
C)communicate to the client what they have said
D)all of these

Answer 3

D

Question 4

Which one of the following is a key interviewer behavior when working with children?

A)Be prepared to help children focus on a single issue.
B)Allow them to play with clay or draw to expend excess energy.
C)Soften your tone when you must look down at their level.
D)Ask broad open questions to allow them room for their creative responses.

Question 5

Which of the following openings would be useful to draw out a child's story?

A)"Honey, could you tell me what happened?"
B)"Tell me everything that occurred, Joey."
C)"Nelson, where were you when the fight started?"
D)None of the above.

Question 6

If you use paraphrases effectively, you may anticipate that the client will ____.

A)change or jump topics
B)give more detail without repeating exactly the same story
C)indicate that he or she appreciates what you are doing
D)stop talking about the topic and move on to something more important

Question 7

Paraphrasing and summarizing communicate to clients ____.

A)that it is time for the session to end
B)that the interviewer is skilled
C)that they have been listened to
D)that interviewer talk is important during the helping session

Question 8

When the counselor repeats short statements, two or more words, exactly as used by the client, this is known as a ____.

A)paraphrase
B)summary
C)restatement
D)reflection

Question 9

If you use an encourager correctly, you may anticipate that the client will ____.

A)elaborate on the topic that has been encouraged
B)accurately paraphrase what you have said back to you
C)indicate that he or she appreciates what you are doing
D)stop talking about the topic and move on to something more important

Question 10

As an interviewer you may help alleviate the occurrence of accumulated stress or posttraumatic stress responses in clients by your careful listening and support.Which of the following is an example of accumulated stress?

A)Being teased and excluded by classmates
B)Experiencing discrimination and prejudice in the community
C)Continuing harassment in the workplace
D)All of the above

Question 11

Empathy can be rated as:

A)interchangeable.
B)subtractive.
C)additive.
D)all of the above.

Question 12

Which of the following is NOT an additional dimension of empathy?

A)Unconditional positive regard
B)Concrete language
C)Acceptance
D)All of the above

Question 13

Accumulative stress is:

A)the result of a major stressor such as rape, cancer, or other traumatic event.
B)best handled with minor medication.
C)seldom an important issue.
D)repeated and repeating "minor" insults and stressors received by a client.

Question 14

Discrimination and prejudice are examples of:

A)a historical legacy of oppression.
B)the result of institutional racism.
C)a major cause of accumulative stress.
D)all of the above.

Question 15

The most important function of summarizations is that

A)they feed back the essence of many things that might have been missed otherwise.
B)they break the routine of paraphrasing, questioning, and encouraging.
C)they bring together the things a client has been saying in an organized fashion.
D)they provide an opportunity for the interviewer to summarize his or her own ideas.

Question 16

Which of the following statements is TRUE of active listening?

A)Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing.
B)Active listening demands serious attention to empathy.
C)Active listening enables the interviewer to see the client's worldview more completely.
D)All of the above.

Question 17

A proficient demonstration of active listening requires the interviewer to ____.

A)listen intently and evaluate client responses to determine appropriate treatment
B)listen intently, with a nonjudgmental attitude, and clarify what clients have to say
C)listen intently and convey his/her approval and support of the client's topic
D)all of these statements demonstrate active listening

Question 18

If you use summarizing correctly, you may anticipate that the client will ____.

A)thank you and move on to a different topic
B)give more detail without repeating exactly the same story
C)feel heard and learn how parts of important stories are integrated
D)stop talking and jump to another story

Question 19

Counseling children requires ______________.

A)more extensive use of questions than with adults
B)using more concrete language
C)avoiding the repetition of paraphrasing
D)summarizing constantly what the child is saying

Question 20

The checkout is also called a:

A)reality check.
B)perception check.
C)sensation check.
D)language check.

Question 21

Summarizing encompasses a longer period of conversation and is used to ____.

A)define your agenda for the counseling session
B)begin or end an interview
C)organize the auditory, visual, and kinesthetic primary representational system
D)close a session and prepare for the next visit

Question 22

Silence, minimum verbal utterances, and head nods are effective ways of

A)encouraging.
B)paraphrasing.
C)summarizing.
D)reflecting feeling.

Question 23

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.

A)encouraging
B)paraphrasing
C)summarizing
D)empathizing

Question 24

Bilingual clients, according to Azara Santiago-Rivera, are ____.

A)advantaged
B)disadvantaged
C)neither advantaged or disadvantaged
D)in need of special help

Question 25

Which of the following might be useful for the interviewer who wishes to work with bilingual clients, even though not particularly skilled in the language of the client?

A)Learning a few key words in the client's language
B)Suggesting that the client talk about especially important issues in his/her own language and then translating them for the interviewer
C)Becoming competent and knowledgeable in key aspects of a culture
D)All of the above

Question 26

An accurate paraphrase usually consists of which of the following four dimensions?

A)Key words, essence of the client's story, reflection of feeling, and a closing
B)Sentence stem, key words, essence of what the client has said, and a check-out
C)Key words, mirroring client body language, quoting the client, and a closing
D)Sentence stem, mirroring client body language, reflection of feeling, and a check-out

Question 27

Which of the following lists the four dimensions of an accurate paraphrase?

A)Sentence stem, key words, essence of what the client has said, and a check-out
B)Key words, essence of the client's story, reflection of feeling, and a closing
C)Key words, mirroring client body language, quoting the client, and a closing
D)Sentence stem, reflection of feeling, a closing, and a check-out

Question 28

Client: There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts. Counselor: Demaris, it sounds like it hurts when they make fun of your shoes.
This response can be classified as _______.

A)encouraging noting emotions
B)paraphrasing noting emotions
C)summarizing noting emotions
D)restating noting emotions

Question 29

When the interviewer opens a session, "Let's see, last time we discussed...," he-she is most likely ____.

A)encouraging
B)paraphrasing
C)summarizing
D)restating

Question 30

Client observation skills are important in paraphrasing because

A)nonverbal patterns of behavior may change the meaning of the client's words.
B)examples of movement synchrony may show when you hear the client accurately.
C)repeating patterns of client language may be observed.
D)all of these.

Question 31

Which of the following energizes the brain and readies it for new information?

A)Amygdala
B)Hippocampus
C)Dopamine
D)Thalamus

Question 32

The authors point out that ____ is essential if you are to truly master and become competent in the interview.

A)Practice!
B)Practice, practice!!
C)Practice, practice, practice!!!
D)None of the above.

Question 33

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations?
Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do."
Counselor responses follow.Classify the response.
____ "More?"

Question 34

All your clients like to be listened to accurately.If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly.Which of the following would NOT be helpful to establish the necessary trust?

A)Learning the political / power structure of the client's community.
B)Accurately following the specified treatment plan designated for your client's observed ethnic group.
C)Appropriate interviewer disclosure and an explanation of your methods.
D)Enjoying yourself at cultural celebrations.

Question 35

Summarizing is primarily used to ____.

A)begin or end an interview
B)organize clearly in your mind the auditory, visual, and kinesthetic primary representational system
C)define your agenda for the counseling session
D)all of these

Question 36

A check-out at the end of a paraphrase may take all EXCEPT which of the following forms?

A)A head nod indicating agreement.
B)A closed question ("Is that right?").
C)A raised vocal tone at the end that almost turns the paraphrase into a question.
D)All of these.

Question 37

Client: There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts. Counselor: You are having trouble at school.Some girls call you names, make fun of your shoes, and it feels hurtful inside.
This response can be classified as _______.

A)encouraging
B)paraphrasing
C)summarizing
D)restating

Question 38

Which of the following is TRUE of an accurate paraphrase?

A)Clients have an opportunity to correct inaccurate interviewer perceptions.
B)Avoid parroting the client; capture the essence of client talk.
C)Use key words used by the client.
D)All of these choices are true of an accurate paraphrase.

Question 39

All of the following are encouragers EXCEPT ____.

A)head nods
B)single-word repetitions
C)well-phrased open questions
D)open palm

Question 40

____ is demonstrated when the interviewer responds to the client, "You really feel frustrated, almost crazy, over the situation."

A)Encouraging
B)Paraphrasing
C)Summarizing
D)Reflecting feeling

Question 41

An important part of informed consent, when working with children, is clearly stating that parents have the right to withdraw their permission at any point.

Question 42

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations?
Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do."
Counselor responses follow.Classify the response.
____ "Both are having trouble in school, yet they are doing OK academically."

Question 43

The school or community agency within which you work has a large Puerto Rican community, many of whom still speak Spanish in the home.Assuming your main language is not Spanish, what are some things that you can do to work more effectively with this group? If you come from a Puerto Rican or Spanish background, what advice would you give to English-speaking interviewers?

Question 44

Which paraphrase might be more helpful to this client? Counselor: "I am not sure how the problem should be seen.I get a picture of the kids fighting all the time at home.Looks like they simply can't get along, yet they are very bright."

A)"It appears that the scene at home is constant fighting despite their ability."
B)"Sounds as if the noise at home is something and it is constant despite their 'smarts'."
C)"Does it seem like a bright picture or not?"
D)"You feel confused and unsure of what to do."

Question 45

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations?
Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do."
Counselor responses follow.Classify the response.
____ "A tough time with your sons?"

Question 46

Explain the concept of accumulative stress and discuss potential sources and impact.

Question 47

Define from your own perspective the importance of the active listening skills of this chapter.How would you contrast them with questioning techniques?

Question 48

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations?
Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do."
Counselor responses follow.Classify the response.
____ "Sounds as if you're having trouble with the kids, yet you note they are doing well and wonder if doing more things is the answer."

Question 49

What are the main characteristics and values of an encourager, paraphrase, and summarization?

Question 50

Working with children uses only some of the microskills.

Question 51

All clients have a need to know they have been heard.

Question 52

The sight of a person showing intense disgust turns on the observer's brain areas associated with the feeling of disgust.

Question 53

Discuss how you would use the listening skills in working with children and adolescents.

Question 54

Provide examples of encouragers, restatements, and paraphrases in response to the following client.
Client: This past year I have been feeling more and more down.I am getting to the point that nothing seems to make sense.Nothing is going right.My car broke down, my boss is after me.I had an argument with my son because he wouldn't help me with the lawn.No matter what I do, it simply doesn't work.